Housekeeping Supervisor - Encore Resort

NDM Hospitality Services; Kissimmee (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health

Dental

Vision

Free Life Insurance

401k Plan Available

Discounted Hotel rooms

Discount in F&B outlets

Development opportunities

Employee appreciation events

Recognition and Rewards Program

And much more!

Job summary

NDM Hospitality Services is a family-owned hospitality business expanding into vacation rentals, seeking an experienced Housekeeping Supervisor to lead our housekeeping department for a large resort property. You will manage staff, ensure cottages are cleaned to standards, train and motivate the team, and maintain positive guest relations to sustain high satisfaction scores.

The role focuses on establishing standards, overseeing duties, handling emergencies, inspecting cottages, and maintaining

Qualifications

• High school diploma required.
• Bilingual in Spanish and English.
• Valid Florida driver's license.
• Experience in housekeeping; supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to lead a team and work as part of a team.

Responsibilities

• Establish work standards and procedures for housekeeping staff and ensure adherence.
• Assign duties to housekeepers and inspect completed tasks for compliance with standards.
• Personally carry out housekeeping duties in emergencies/shortages.
• Inspect cottages to determine areas that need repairs and/or maintenance.
• Record data regarding work assignments and prepare routine reports.
• Issue work equipment and supplies to the housekeeping staff/workers.

Skills

Bilingual in Spanish and English

Education

High school diploma

Job description

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.

Our Benefits:

• Health


• Dental


• Vision


• Free Life Insurance


• 401k Plan Available


• Discounted Hotel rooms


• Discount in F&B outlets


• Development opportunities


• Employee appreciation events


• Recognition and Rewards Program


• And much more!

We are looking for an experienced Housekeeping Supervisors to lead our housekeeping department for our vacation rental community. The Housekeeping supervisor is responsible for all housekeeping operations for a large resort property. Duties include managing staff, ensuring that cottages are cleaned to company standards. Training and motivating team members. Develop and maintain positive relationships with the staff. Maintain high guest satisfaction scores.

Essential Responsibilities:

• Establish work standards and procedures for housekeeping staff and ensure they adhere to it


• Assign duties to housekeepers and inspect already completed tasks to ensure compliance with already stated housekeeping standards


• Personally, carry out housekeeping duties in the case of any form of emergency/urgency, and/or shortage of staff


• Inspect cottages to determine areas that need repairs and/or maintenance


• Record and keep data regarding work assignments, and prepare reports on a routine basis


• Responsible for issuing work equipment and supplies to the housekeeping staff/workers

Requirements:

• Must have a high school diploma


• Bilingual in Spanish and English


• Must have a valid Florida Driver's License


• Must have relevant experience in housekeeping (preferably in a supervisory role).


• Must be able to always communicate effectively and clearly


• Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients


• Must be willing and able to work as part of a team or even lead a team when called upon to do so


• Must have good coordination and organizational abilities


• Must be proactive in carrying out assigned duties


• Must have good time management abilities


• Must be good at decision making


• Must have a good knowledge of customer service principles

Preferred competencies & Qualifications:

• Must be someone that is trustworthy/honest. This is important because the supervisor may oversee looking after people's personal belongings


• Attention to detail


• Customer focus


• Reliability


• Listening skills


• Adaptability


• Planning and organizing


• Teamwork


• Integrity


• Honesty


• High energy levels

Great Perks and Benefits - Work with a \"Win from within company\"

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.