Housekeeping Supervisor - Cottages (Full Time)

Sea Island Company; Saint Simons Island (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Sea Island Company is seeking an experienced Housekeeping Supervisor to oversee daily operations for 35 units on Sea Island. You will interview candidates, schedule weekly shifts, ensure vehicle compliance, train staff, audit performance, monitor linen inventory, and uphold standards of cleanliness and guest service.

Responsibilities include inspections, reporting, and fostering a safe, efficient workplace while supporting department goals and maintaining knowledge of Sea Island amenities for

Qualifications

• Experience supervising housekeeping staff and coordinating daily tasks.
• Ability to interview candidates, train and evaluate performance.
• Familiarity with linen management, inventories and safety protocols.

Responsibilities

• Assist in interviewing candidate for open positions.
• Assist establishing housekeeping weekly staff schedules.
• Ensure all housekeeping employees driving a company vehicle have been per-approved by Human Resources.
• Ensure all housekeeping employees driving a company vehicle have Motor Vehicle Report (MVR) order and reviewed by Human Resources.
• Responsible for monitoring the up keep of company vehicle.
• Train and audit staff’s telephone etiquette.
• Conduct a kick off (DSQ) meeting every morning.
• Supervise Housekeeping staff in the absence of the manager.
• Support and assist Housekeeping in performing cleaning services for special projects and off-sight areas.
• Assist in training and development of new and present employees in and safe and proper handling, use and application of Housekeeping equipment, materials and supplies.
• Assist with performance evaluations & reviews for department staff.
• Maintain accurate linen inventory of rooms and linen closets and ensure that all linens are delivered and picked up on time.
• Supervise and assist with deep cleaning.
• Responsible for overseeing 35 units for inspections and service in a timely manner ensuring rooms are ready by check in time.
• Inspect cleanliness of all rooms to ensure company standards.
• Maintain written inspection reports of all rooms.
• Provide clear and concise feedback to subordinate concerning job performance.
• Assist in the creation, planning and implementation of department programs, procedures and employee goals.
• Responsible for one on one meeting with employees to review job and goals performance.
• Responsible for coaching and counseling employees on job performance.
• Responsible for updating the Office Coordinator on room status.
• Maintain accurate guest information in the AS400 system.
• Filing.
• Assist in maintaining accurate and up to date Task Inventory and Breakdowns per position.
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area.
• Learn the names and personally recognize our regular Guests and Members.
• Ensure all subordinates are in accordance with grooming standards and dress code policies on a daily basis.
• Ensure all lost and found items are handled according to policy.
• Assist in establishing and maintaining recognition programs.
• Assist the department in reaching financial goals.
• If applicable, complete a Guest Problem Resolutions (GPR) form and follow-up on issues.
• Maintains cleanliness and organization in all work areas.
• Uphold departmental standards of quality/timing and compliance with policies.
• Report equipment problems and safety hazards to supervisor immediately.
• Attend scheduled employee meetings and contribute improvement ideas.

Skills

Interviewing

Scheduling

Vehicle compliance

Staff training

Performance reviews

Linen inventory

Deep cleaning

Guest services knowledge

Grooming standards

Communication

Tools

AS400 system

Job description

• Assist in interviewing candidate for open positions
• Assist establishing housekeeping weekly staff schedules
• Ensure all housekeeping employees driving a company vehicle have been per-approved by Human Resources
• Ensure all housekeeping employees driving a company vehicle have Motor Vehicle Report (MVR) order and reviewed by Human Resources
• Responsible for monitoring the up keep of company vehicle
• Conduct a kick off (DSQ) meeting every morning
• Supervise Housekeeping staff in the absence of the manager
• Support and assist Housekeeping in performing cleaning services for special projects and off-sight areas (special housing areas)
• Assist in training and development of new and present employees in and safe and proper handling, use and application of Housekeeping equipment, materials and supplies
• Assist with performance evaluations & reviews for department staff
• Maintain accurate linen inventory of rooms and linen closets and ensure that all linens are delivered and picked up on time
• Supervise and assist with deep cleaning
• Responsible for overseeing 35 units for inspections and service in a timely manner ensuring rooms are ready by check in time.
• Inspect cleanliness of all rooms to ensure company standards
• Maintain written inspection reports of all rooms(maintenance items)
• Maintain written inspection forms on each subordinate (job performance)
• Provide clear and concise feedback to subordinate concerning job performance
• Assist in the creation, planning and implementation of department programs, procedures and employee goals
• Responsible for one on one meeting with employees to review job and goals performance
• Responsible for coaching and counseling employees on job performance
• Responsible for updating the Office Coordinator on room status
• Maintain accurate guest information in the AS400 system
• Filing
• Assist in maintaining accurate and up to date Task Inventory and Breakdowns per position
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area
• Learn the names and personally recognize our regular Guests and Members
• Ensure all subordinates are in accordance with grooming standards and dress code policies on a daily basis
• Ensure all lost and found items are handled according to policy
• Assist in establishing and maintaining recognition programs
• Assist the department in reaching financial goals
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement

Tasks/Responsibilities

• Assist in interviewing candidate for open positions
• Assist establishing housekeeping weekly staff schedules
• Ensure all housekeeping employees driving a company vehicle have been per-approved by Human Resources
• Ensure all housekeeping employees driving a company vehicle have Motor Vehicle Report (MVR) order and reviewed by Human Resources
• Responsible for monitoring the up keep of company vehicle
• Train and audit staff’s telephone etiquette
• Conduct a kick off (DSQ) meeting every morning
• Supervise Housekeeping staff in the absence of the manager
• Support and assist Housekeeping in performing cleaning services for special projects and off-sight areas (special housing areas)
• Assist in training and development of new and present employees in and safe and proper handling, use and application of Housekeeping equipment, materials and supplies
• Assist with performance evaluations & reviews for department staff
• Maintain accurate linen inventory of rooms and linen closets and ensure that all linens are delivered and picked up on time
• Supervise and assist with deep cleaning
• Responsible for overseeing 35 units for inspections and service in a timely manner ensuring rooms are ready by check in time.
• Inspect cleanliness of all rooms to ensure company standards
• Maintain written inspection reports of all rooms(maintenance items)
• Maintain written inspection forms on each subordinate (job performance)
• Provide clear and concise feedback to subordinate concerning job performance
• Assist in the creation, planning and implementation of department programs, procedures and employee goals
• Responsible for one on one meeting with employees to review job and goals performance
• Responsible for coaching and counseling employees on job performance
• Responsible for updating the Office Coordinator on room status
• Maintain accurate guest information in the AS400 system
• Filing
• Assist in maintaining accurate and up to date Task Inventory and Breakdowns per position
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area
• Learn the names and personally recognize our regular Guests and Members
• Ensure all subordinates are in accordance with grooming standards and dress code policies on a daily basis
• Ensure all lost and found items are handled according to policy
• Assist in establishing and maintaining recognition programs
• Assist the department in reaching financial goals
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs repeatedly throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Must comply to company grooming standards