Housekeeping Supervisor - Conrad Indianapolis

Hilton; Indianapolis (IN); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a prestigious luxury hotel as a Housekeeping Supervisor where you will lead a dedicated team in delivering exceptional guest experiences. This role offers the chance to grow within a Fortune 500 company, ensuring that every room and public area meets the highest standards of cleanliness and quality. You will play a vital role in training staff, managing inventory, and responding to guest requests with a focus on teamwork and leadership. Experience a supportive work environment that values your contributions and offers numerous benefits, including career development and a unique travel program. If you're passionate about hospitality and eager to make a difference, this position is for you.

Benefits

Medical Insurance Coverage

Mental health resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Parental leave

Debt-Free Education

401K plan with company match

Employee stock purchase program

Career growth and development

Recognition and rewards programs

Qualifications

• Strong leadership skills to manage and train staff effectively.
• Ability to maintain high cleanliness and quality standards.

Responsibilities

• Lead and supervise Room Attendants and Housepersons for optimal guest service.
• Inspect rooms and ensure compliance with cleanliness standards.
• Coordinate with Engineering for maintenance and repairs.

Skills

Leadership

Teamwork

Customer Focus

Adaptability

Dependability

Education

High School Diploma or equivalent

Job description

Conrad Indianapolis is looking for a Housekeeping Supervisor to join the Housekeeping Team! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand.

As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23-story tower has 241 rooms, 15,000 square feet of banquet space, and 3 food and beverage outlets. This includes The Capital Grille, Tastings - Wine Bar & Bistro, and in-room dining.

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

What will I be doing?

As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
• Assess inventory of, assign for cleaning and inspect rooms.
• Verify and report status and/or discrepancies of rooms.
• Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories.
• Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas.
• Perform Room Attendant and/or Houseperson duties, as needed.
• Assist in performance evaluations of Room Attendants and Housepersons, as needed.
• Respond to special guest requests in a timely, friendly and efficient manner.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay.
• Medical Insurance Coverage – for you and your family.
• Mental health resources including Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Parental leave to support new parents.
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications.
• 401K plan and company match to help save for your retirement.
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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