Housekeeping Supervisor Brookline, MA

Claremont Companies; Brookline (MA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive Wages

Medical, Dental and Vision Insurance

Flexible Spending Account

401(k) retirement plan with Employer

Vacation and Holiday Pay

Sick Pay

Employee Assistance Program

Tuition Reimbursement

Job summary

Claremont Companies, headquartered in Lakeshore Center in Bridgewater, MA, is seeking a Housekeeping Supervisor to oversee guestrooms, working areas and hotel operations at Hilton Garden Inn Brookline. You will manage daily housekeeping tasks, coordinate room assignments and train staff to uphold brand standards.

The role requires supervisory experience and hospitality background, with emphasis on guest satisfaction, safety compliance and inter-department collaboration.

Qualifications

• 1 year in a supervisory role.
• 3 years in hospitality.
• Physical demands/efforts required.

Responsibilities

• Supervising room attendants to deliver guest satisfaction.
• Coordinate daily housekeeping operations and room assignments.
• Allocate rooms and plan deep cleaning tasks for team members.
• Maintain cleanliness of guest rooms, corridors and heart of the house area.
• Match guest needs with appropriate amenities and services.
• Ensure compliance with hotel/brand and company standards.
• Report maintenance issues promptly to the Maintenance/Engineering Department.
• Assist Executive Housekeeper with training and team development.
• Represent team needs to other hotel departments.

Skills

Supervisory experience

Hospitality experience

Customer service

Job description

HOUSEKEEPING SUPERVISOR

Location: Hilton Garden Inn 700 Brookline Avenue, Brookline, MA

JOB DESCRIPTION

The Housekeeping Supervisor will be responsible for maintaining guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also, coordinating daily housekeeping operations and maintaining the housekeeping operating standards. On a time-to-time basis may also be required to assist the Executive Housekeeper in various activities.

KEY RESPONSIBILITIES

• Supervising room attendants to deliver excellent guest satisfaction and experience.
• Responsible for smooth operation of the room assignments.
• Daily allocation of rooms and deep cleaning tasks to team members.
• Cleanliness of guest rooms, corridors and heart of the house area of the building.
• Check the occupied and departure rooms, giving special attention to guest needs.
• Ensure that the entire operation is performed as per hotel/brand and company standards.
• Manage guest requests, including VIP amenities and communicating them to the relevant team members.
• Routine inspection of guest bedrooms to ensure they meet standards.
• Aware of all room categories and amenities.
• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Carry out lost and found procedures.
• Report on maintenance issues to Maintenance/Engineering Department.
• Assist Executive Housekeeper with training requirements.
• Represent the needs of the team to others in the hotel.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.

REQUIREMENTS

• 1 year in a supervisory role
• 3 years in hospitality
• Physical Demands/Efforts

PHYSICAL REQUIREMENTS

• Must be able to bend, lift and carry up to 30 lbs.
• Must be able to stand and walk 8 hours or longer in duration.

Claremont Companies is headquartered in Lakeshore Center in Bridgewater, Massachusetts. Claremont Companies is a privately owned and closely held real estate investment, development, and asset management firm. Today, Claremont owns more than 60 real estate assets consisting of hotels, apartments, retail centers, and office buildings with plans to expand even further.

Claremont Companies offers a comprehensive benefits and rewards compensation package that includes:

• Competitive Wages
• Medical, Dental and Vision Insurance
• Flexible Spending Account
• FSA Dependent Care
• Long Term Disability
• Group Term Life Insurance
• 401(k) retirement plan with Employer Match
• Vacation and Holiday Pay
• Sick Pay
• Employee Assistance Program
• Tuition Reimbursement

Claremont Companies is an equal opportunity employer. EOE M/F/D/V