Housekeeping Supervisor

BENCHMARK; Chicago (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee rates on hotel stays

Job summary

BENCHMARK is seeking a Housekeeping Supervisor in Chicago, Illinois, to oversee the housekeeping team and maintain high cleanliness standards across guest rooms and public areas. The supervisor will coordinate workflow, train new staff, and ensure efficient operations while engaging with guests.

Qualifications include at least 6 months of relevant experience and effective communication skills. The position offers an inclusive work environment focused on employee wellbeing.

Qualifications

• 6 months of experience in a similar housekeeping position desirable.
• Ability to work on feet for an extended period.
• Ability to read room numbers, dates, and basic instructions.

Responsibilities

• Supervise and train staff to maintain cleanliness standards.
• Inspect guest rooms following highest quality standards.
• Coordinate workflow and distribute duties among housekeeping staff.

Skills

Time-management

Effective communication

Engaging and caring personality

Job description

Company Overview

Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

We offer comprehensive health insurance, retirement plans, paid time off, on‑site wellness programs, local discounts, and employee rates on hotel stays. We provide ongoing training and development opportunities to help employees build skills and advance their careers. We have over 230 properties worldwide and are committed to delivering exceptional guest experiences in a people‑first culture.

Property

Our re‑imagined 221‑room hotel in Bend, Oregon, located on the banks of the river, provides modern sophistication and world‑class amenities in a natural setting.

Position Summary

Housekeeping Supervisor – supervising and training housekeeping staff to maintain cleanliness standards across guest rooms and public areas. The supervisor inspects rooms, coordinates workflow, trains new employees, and motivates staff to achieve desired results.

Responsibilities

• Engage with guests to ensure their stay is going well.
• Work as a team to accomplish the goal of resort/hotel cleanliness.
• Coordinate the day’s workflow and distribution of duties.
• Inspect guest rooms following highest quality standards.
• Hold department employees accountable for the highest quality standards.
• Supervise and train staff to ensure that standards of cleanliness are maintained.
• Assist with inventory of linen and supplies.
• Assist in completion of performance evaluations.
• Use judgment and experience to distribute work, assign rooms and duties to staff.
• Coordinate activities with Front Desk Supervisor and staff.
• Report maintenance needs accordingly.
• Ensure employees are using/handling cleaning chemicals safely.
• Find coverage for callouts or when house‑counts increase.
• Perform other related duties as requested by management.

Qualifications

• 6 months of experience in a similar housekeeping position desirable.
• Engaging and caring personality.
• Time‑management skills.
• Ability to work on feet for an extended period.
• Ability to communicate effectively.
• Ability to read room numbers, dates, and basic instructions.
• Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
• Lift, carry, and position loads of at least 25 lbs.

Compensation

Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years and depth of experience, certifications, and specific office location. May differ in other locations due to cost‑of‑labor considerations.

EEO Statement

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.