HOUSEKEEPING MANAGER

Crescent Hotels & Resorts; Tempe (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Room discounts

Flexible schedules

Career growth

Insurance benefits

401k with match

Paid vacation/sick

Holiday pay

Tuition reimbursement

Job summary

The Westin Tempe is seeking a full-time Housekeeping Manager to lead our housekeeping team at Crescent Hotels & Resorts. AM/PM shifts required, including weekends and holidays, with a focus on guest satisfaction and operational excellence.

As a supervisor with at least two years in hotel management, you will mentor room attendants, coordinate supplies, and ensure safety standards. We value teamwork, reliability, and a professional, guest-focused attitude.

Qualifications

• Minimum of two years supervisory/management experience in hotel industry.
• Housekeeping department experience highly desirable.
• Must be able to communicate in English and work well in a team.
• Ability to lift up to 100 lbs and move around the property.

Responsibilities

• Assist room attendants and housepersons with supplies and tools.
• Plan and implement hotel-wide changes affecting amenity set-ups or communications pieces.
• Monitor use of hazardous chemicals and HazCom program compliance.
• Expedite guest requests.
• Other duties as requested.

Skills

Supervisory experience

Hotel industry experience

Housekeeping experience

English communication

Job description

Description

The Westin Tempe is looking for a FT - Housekeeping Manager to join our amazing Housekeeping Team! Hours/Shifts - AM/PM availability - including weekends and holidays** Summary of Benefits**

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs/Giving Back – Community Outreach
• Tuition Reimbursement

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Supportive Functions

• Assist room attendants and housepersons in securing all supplies and tools necessary for the completion of daily tasks.
• Plan and implement hotel-wide changes such as as those affecting amenity set-ups or communication pieces.
• Monitor proper use and compliance with hazardous chemicals and the Hazcom program.
• Expedite all requests by guests.
• Other duties as requested.

Experience

Minimum of two years supervisory and/or management experience in Hotel industry preferred. Housekeeping department experience highly desirable.

Required Skills And Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with Crescent job duties and be a team player. Regular attendance in conformance with the standards, which may be established by Crescent from time to time, is essential to the successful performance of this position. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., suite attendants, housepersons, and inspectors to complete Crescent individual tasks if situation demands.

PERFORMANCE STANDARDS

Guest Satisfaction

Our guests are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Note

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.