Housekeeping Supervisor

The Lodge at Sonoma Resort, Autograph Collection; Sonoma (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company in Sonoma seeks a Housekeeping Supervisor to oversee operations and ensure guest satisfaction. This role involves managing staff, handling supplies, and maintaining high cleanliness standards while ensuring compliance with safety protocols. The ideal candidate will possess supervisory experience and a solid understanding of housekeeping procedures, contributing to a welcoming environment for guests.

Qualifications

• Experience required is 1-2 years in a related position.
• Working knowledge of housekeeping and hotel operations.

Responsibilities

• Supervise housekeeping staff and ensure efficiency.
• Inspect cleaning compliance with standards.
• Respond to guest requests and concerns.

Skills

Supervisory skills

Housekeeping knowledge

Education

High school education or equivalent

Job description

Why us?

Nestled in the heart of Sonoma and mere steps from the unique charm and history of its Plaza, The Lodge brings this enchanting town to life in an authentic and nuanced way. Hand-crafted touches pay homage to centuries of local craftspeople. Programming emphasizes the process, resulting in a deeper appreciation for the finished product be it wine, art, or olive oil. Welcoming associates display pride and love for the regiona sentiment that is all but infectious. And tightly woven community connections ensure our Sonoma resort guests feel like locals, and locals feel like friends.

Job Overview

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
• Requires supervisory skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
• Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
• Carrying up to 35 lbs. of supplies.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.
• Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
• Occasional kneeling required.
• Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.
• No driving required.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Salary

USD $27.45 - USD $27.45 /Hr.

Source: Hospitality Online