Housekeeping Supervisor

Huntley Santa Monica Beach; Santa Monica (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

A luxury hotel in Santa Monica seeks an experienced Housekeeping Supervisor to oversee operations and ensure high cleanliness standards. The role demands strong leadership, excellent customer service skills, and a commitment to maintaining a safe and efficient environment. Candidates should possess at least 2 years of experience in housekeeping, with a focus on delivering exceptional guest satisfaction.

Benefits

Medical, Dental, and Vision Insurance

Employee Meals and discounts

Flexible and dynamic work environment

Opportunities for growth within the company

Qualifications

• 2+ years of housekeeping experience, with at least 1 year in a supervisory role.
• Strong knowledge of cleaning techniques and equipment.
• Ability to manage and coordinate staff effectively.

Responsibilities

• Supervise and train housekeeping team for optimal performance.
• Conduct inspections of guest rooms and public areas for quality control.
• Maintain inventory levels of cleaning supplies.

Skills

Leadership

Customer Service

Attention to Detail

Organizational Skills

Cleaning Techniques

Job description

Description
We are seeking a dedicated and experienced Housekeeping Supervisor to join our team at a luxury property in the heart of Santa Monica. The ideal candidate will have a keen eye for detail, strong leadership skills, and a passion for delivering excellent customer service. As the Housekeeping Supervisor, you will be responsible for overseeing the daily operations of the housekeeping team, ensuring that all guest rooms, public areas, and service areas are maintained to the highest cleanliness and quality standards. You will also ensure the department's adherence to health, safety, and environmental protocols, contributing to a positive and efficient work environment.

Key Responsibilities:

• Supervise, train, and manage the housekeeping team, providing leadership and guidance to ensure optimal performance.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, safety, and overall upkeep.
• Maintain inventory levels of cleaning supplies and linens, ensuring cost-effective use while maintaining high standards.
• Develop and implement housekeeping procedures to optimize team efficiency and ensure the highest level of guest satisfaction.
• Coordinate with other departments to ensure timely and effective communication related to guest requests and special needs.
• Monitor and enforce compliance with health, safety, and environmental regulations.
• Handle guest inquiries, concerns, or complaints in a professional and timely manner, ensuring exceptional service.
• Prepare and submit daily/weekly/monthly reports on department performance, including productivity, cost control, and inventory levels.
• Manage the scheduling of housekeeping staff to ensure appropriate coverage at all times.

Qualifications:

• 2+ years of experience in housekeeping, with at least 1 year in a supervisory role, preferably in a hotel or resort environment.
• Strong knowledge of cleaning techniques, supplies, and equipment.
• Excellent leadership and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Exceptional organizational skills and attention to detail.
• Ability to lift and carry heavy loads, and stand for extended periods.
• Flexibility to work weekends, holidays, and varying shifts as required.

Benefits:

• Medical, Dental, and Vision Insurance, and more!
• Employee Meals and discounts
• Flexible and dynamic work environment
• Countless opportunities to grow within the company

Our post-offer background check process includes a background check

Company Information
Surrounded by vibrant city and ocean vistas, Huntley Santa Monica Beach hotel is an icon. With a calm residential vibe, our luxury hotel in Santa Monica sits by the beach and blends breezy Southern California surroundings with modern dcor and playful style. The Huntley Hotel offers easy access to Santa Monica's acclaimed beaches, The Santa Monica Pier, and the Third Street Promenade. The hotel features 204 sophisticated rooms including 16 spacious suites designed by the innovative Thomas Schoos. Coveted amenities include rooftop dining at The Penthouse restaurant and lounge, 24-hour concierge service, and a modern fitness center. We are also a preferred meeting and intimate wedding destination with venues overlooking the brilliant oceanfront.

Description
We are seeking a dedicated and experienced Housekeeping Supervisor to join our team at a luxury property in the heart of Santa Monica. The ideal candidate will have a keen eye for detail, strong leadership skills, and a passion for delivering excellent customer service. As the Housekeeping Supervisor, you will be responsible for overseeing the daily operations of the housekeeping team, ensuring that all guest rooms, public areas, and service areas are maintained to the highest cleanliness and quality standards. You will also ensure the department's adherence to health, safety, and environmental protocols, contributing to a positive and efficient work environment.

Key Responsibilities:

• Supervise, train, and manage the housekeeping team, providing leadership and guidance to ensure optimal performance.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, safety, and overall upkeep.
• Maintain inventory levels of cleaning supplies and linens, ensuring cost-effective use while maintaining high standards.
• Develop and implement housekeeping procedures to optimize team efficiency and ensure the highest level of guest satisfaction.
• Coordinate with other departments to ensure timely and effective communication related to guest requests and special needs.
• Monitor and enforce compliance with health, safety, and environmental regulations.
• Handle guest inquiries, concerns, or complaints in a professional and timely manner, ensuring exceptional service.
• Prepare and submit daily/weekly/monthly reports on department performance, including productivity, cost control, and inventory levels.
• Manage the scheduling of housekeeping staff to ensure appropriate coverage at all times.

Qualifications:

• 2+ years of experience in housekeeping, with at least 1 year in a supervisory role, preferably in a hotel or resort environment.
• Strong knowledge of cleaning techniques, supplies, and equipment.
• Excellent leadership and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Exceptional organizational skills and attention to detail.
• Ability to lift and carry heavy loads, and stand for extended periods.
• Flexibility to work weekends, holidays, and varying shifts as required.

Benefits:

• Medical, Dental, and Vision Insurance, and more!
• Employee Meals and discounts
• Flexible and dynamic work environment
• Countless opportunities to grow within the company

Our post-offer background check process includes a background check

Company Information
Surrounded by vibrant city and ocean vistas, Huntley Santa Monica Beach hotel is an icon. With a calm residential vibe, our luxury hotel in Santa Monica sits by the beach and blends breezy Southern California surroundings with modern dcor and playful style. The Huntley Hotel offers easy access to Santa Monica's acclaimed beaches, The Santa Monica Pier, and the Third Street Promenade. The hotel features 204 sophisticated rooms including 16 spacious suites designed by the innovative Thomas Schoos. Coveted amenities include rooftop dining at The Penthouse restaurant and lounge, 24-hour concierge service, and a modern fitness center. We are also a preferred meeting and intimate wedding destination with venues overlooking the brilliant oceanfront.