Housekeeping Supervisor

IHG Hotels & Resorts; San Diego (CA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k plan

Job summary

Hotel Indigo is seeking a Housekeeping Supervisor in San Diego to oversee room and public area attendants, ensuring service quality and guest satisfaction. You will train staff, monitor performance, and collaborate with other departments to deliver memorable experiences.

Responsibilities include scheduling, inventory checks, and maintaining safety standards while controlling costs and ensuring timely room readiness.

Qualifications

• High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity.
• Must speak fluent English.
• Ability to perform physical tasks including lifting up to 50 pounds and standing for long periods.

Responsibilities

• Supervise and inspect the work of assigned room and/or public area attendants.
• Control expenses and minimize waste within housekeeping.
• Respond to guest complaints and ensure complete guest satisfaction.
• Assist with scheduling and room assignments to ensure proper coverage.
• Inspect storage rooms and room attendant carts for neatness, supplies, and good repair.
• Complete all paperwork and closing duties such as requisitions and maintenance requests.
• May perform housekeeping duties including making beds, vacuuming, and cleaning guest rooms.

Skills

Supervisory experience

English fluency

Communication skills

Education

High School Diploma or equivalent

Job description

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.

Duties And Responsibilities

• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
• Be original by building connections with our guests and being imaginative to create memorable experiences.

FINANCIAL RETURNS

• Control expenses and minimize waste within all areas of housekeeping.

PEOPLE

• Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

RESPONSIBLE BUSINESS

• Assist with scheduling and room assignments to ensure proper coverage.
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
• May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

Qualifications And Requirements

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.
This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used occasionally.
• May be required to work nights, weekends, and/or holidays.

Pay Transparency:
The hourly pay rate for this role is $26.69. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.