Housekeeping Supervisor

Callaway Gardens Resort, Inc.; Pine Mountain (GA); On-site; USD 40,000 - 50,000; Full time

Job summary

Callaway Gardens Resort, Inc. in Pine Mountain, GA is looking for a Housekeeping Supervisor to manage and oversee housekeeping staff. Responsibilities include scheduling, training, and inspecting cleanliness standards in guest rooms and public areas. The ideal candidate should have a minimum of 2 years in hospitality and solid management skills. This physically demanding role requires attention to detail and the ability to work under pressure in a team environment. This position offers an opportunity for growth within a vibrant resort community.

Qualifications

• Minimum of 2 years of experience in housekeeping or hospitality.
• Proven ability to manage and train housekeeping teams.
• Strong skills in scheduling and inventory management.
• Ability to prioritize workload and manage multiple tasks.

Responsibilities

• Oversee and schedule housekeeping staff.
• Conduct inspections of guest and public areas.
• Train new housekeepers on procedures and safety.
• Manage inventory of cleaning supplies and linens.
• Resolve guest requests and complaints professionally.

Skills

Team management

Conflict resolution

Attention to detail

Verbal communication

Written communication

Job description

Callaway Lodge Resort
100 Meadow View Ln
Pine Mountain, GA 31822, USA

Staff Management and Supervision: Oversee, schedule, and assign duties to housekeeping staff (room attendants, public area attendants, contractor laundry) to ensure adequate coverage and task completion. Cleaning in all areas when needed.

Quality Control and Inspection: Conduct regular and thorough inspections of guest rooms, public areas, and back‑of‑house areas to ensure compliance with established cleanliness, tidiness, and hygiene standards.

Training and Development: Train new housekeepers on cleaning procedures, safety policies (e.g., proper chemical use, OSHA regulations), and company standards, and provide ongoing coaching and performance feedback.

Inventory and Supply Management: Monitor, order, and control inventory of cleaning supplies, linens, and room essentials, ensuring sufficient stock levels while managing costs and conducting regular linen counts.

• Guest Services and Issue Resolution: Promptly and professionally respond to guest requests, complaints, and special requests to ensure a positive experience and resolve any service issues aligned with lost and found.
• Maintenance Coordination: Inspect facilities and equipment for any damages or malfunctions and coordinate with the maintenance or engineering department to ensure timely repairs.
• Administrative Duties: Prepare various reports concerning room status, work assignments, payroll, and department expenses. They may also be involved in screening job applicants and recommending personnel actions (promotions, dismissals).
• Safety and Compliance: Enforce all health, safety, and sanitation policies and procedures, ensuring a safe working environment for all staff.

Skills and Qualifications:

Experience:

• A minimum of 2 years of experience in a housekeeping or hospitality setting is often required, with prior supervisory or leadership experience highly preferred.
• Proven ability to manage and train housekeeping teams to ensure high standards of cleanliness and guest satisfaction.
• Skilled in staff scheduling, inventory management, and implementing efficient cleaning protocols to exceed brand standards.
• Strong team management, motivational, and conflict resolution abilities are essential to guide and support the team effectively.
• Attention to Detail: Impeccable attention to detail to ensure the highest standards of cleanliness are maintained.
• The ability to prioritize workload, manage schedules, and coordinate multiple tasks efficiently in a fast‑paced environment.
• Excellent verbal and written communication skills to interact effectively with staff, guests, and other departments.
• The role can be physically demanding, requiring the ability to stand for extended periods, walk, bend, and lift or move items up to 50 lbs.
• The capacity to make quick decisions and resolve issues or emergencies calmly and professionally.
• A solid understanding of commercial cleaning techniques, chemical use, infection control, and property management systems is beneficial.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.