Housekeeping Supervisor

Highgate; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

Highgate, a leading hospitality management company, is seeking a full-time Housekeeping Supervisor. This pivotal role oversees housekeeping functions, ensuring efficiency and productivity while maintaining high standards. Candidates are expected to have a high school diploma and supervisory experience, ready to manage and train staff effectively in the Phoenix area.

Qualifications

• 2-3 years of hotel or related experience preferred.
• Previous supervisory experience preferred.

Responsibilities

• Inspect Room Attendant’s work daily to ensure standards and productivity.
• In the absence of the Housekeeping Manager, inspect VIP rooms and report their status.
• Oversee the closing of floors, ensuring carts are clean and stocked.
• Complete and submit daily assignment records timely.
• Maintain key control and handle Lost and Found items per standards.
• Monitor cleanliness of carts, linen closets, and stairways.
• Assign daily duties to staff and ensure proper carryover of work.
• Maintain communication with the Front Office and Engineering via pager/radio.
• Report on out-of-order rooms to the Guest Services Manager.
• Initiate and follow up on repair work orders.
• Assist in training housekeeping staff.
• Ensure biannual cleaning projects are completed.
• Maintain overall guest satisfaction and conduct room inspections.

Education

High School diploma or equivalent

College coursework in related fields

Job description

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Highgate Hotels is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The portfolio exceeds $20B in assets and generates over $5B in revenue. Highgate offers expertise across all stages of the hospitality cycle, develops bespoke hotel brands, and utilizes industry-leading revenue management tools to optimize performance and asset value. The company is led by experienced hotel management professionals and has offices in London, New York, Dallas, and Seattle.

Location: Holiday Inn & Suites Phoenix Airport North

Overview: The Housekeeping Supervisor manages housekeeping functions in assigned sections and assumes all Housekeeping Manager duties in their absence.

Responsibilities:

1. Inspect Room Attendant’s work daily to ensure standards and productivity.
2. In the absence of the Housekeeping Manager, inspect VIP rooms and report their status.
3. Oversee the closing of floors, ensuring carts are clean and stocked.
4. Complete and submit daily assignment records timely.
5. Maintain key control and handle Lost and Found items per standards.
6. Monitor cleanliness of carts, linen closets, and stairways.
7. Assign daily duties to staff and ensure proper carryover of work.
8. Maintain communication with the Front Office and Engineering via pager/radio.
9. Report on out-of-order rooms to the Guest Services Manager.
10. Initiate and follow up on repair work orders.
11. Assist in training housekeeping staff.
12. Ensure biannual cleaning projects are completed.
13. Maintain overall guest satisfaction and conduct room inspections.

Qualifications:

• High School diploma or equivalent.
• 2-3 years of hotel or related experience preferred.
• College coursework in related fields helpful.
• Previous supervisory experience preferred.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Hospitality industry

Note: This job posting is active. No indication of expiration found.