Housekeeping Supervisor

Highgate; Honolulu (HI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Paid jury duty leave

Personal leave

Medical leave

Military leave

Job summary

Highgate is seeking a Housekeeping Supervisor for the Kalia Theatre in Honolulu. The role involves coordinating housekeeping operations, supervising room attendants, ensuring inventory and cleanliness standards are met, and reporting to the Front Office.

You will help maintain guest satisfaction and oversee daily tasks with a focus on safety and efficiency. The ideal candidate will have a High School diploma or equivalent and 2–3 years in a hotel or similar setting, with prior supervisory

Qualifications

• High School diploma or equivalent.
• 2–3 years of progressive hotel-related experience preferred.
• Previous supervisory responsibility preferred.

Responsibilities

• Inspect Facilities Attendant’s work performance daily to ensure standards and productivity.
• Inspect VIP rooms and report availability to Front Office.
• Oversee closing of floors and restocking of Room Attendants’ carts.
• Ensure daily assignment records are completed and filed with Housekeeping.
• Maintain key control and manage Lost and Found items according to standards.
• Monitor cleanliness and orderliness of carts, linen closets, and storerooms.

Skills

Supervisory experience

Communication skills

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Overview

The Housekeeping Supervisor at Kalia Theatre is responsible for administering and coordinating housekeeping functions in assigned sections.

Responsibilities

• Inspect Facilities Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• Inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of Facilities Attendants’ carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Facilities Attendant carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College course work in related field helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Benefits

Highgate offers the following benefits package for this position:

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Posting Date

This job opening was posted on October 30, 2026 and will remain open for at least 60days.