Housekeeping Supervisor

Blue Sky Hospitality Solutions; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Housekeeping Supervisor to uphold quality standards and ensure guest satisfaction. This role involves organizing staff shifts, training team members, and maintaining cleanliness across all hotel areas. You will be responsible for managing inventory, addressing guest concerns, and ensuring that all housekeeping tasks meet the highest standards. If you have a keen eye for detail and a commitment to excellence, this position offers a fantastic opportunity to contribute to a thriving hotel environment.

Qualifications

• 1+ years of experience as a Housekeeping Supervisor or similar role.
• Strong knowledge of hotel operations and cleanliness standards.

Responsibilities

• Organizing employee shifts and training team members.
• Inspecting guest rooms and public areas for cleanliness.
• Managing inventory and ordering cleaning supplies.

Skills

Detail-oriented

Team management

Customer service

Problem-solving

Education

High School Degree

Additional qualification in hospitality

Tools

Lightspeed (PMS system)

GXP platform

Job description

About the Housekeeping Supervisor position

We are looking for a Housekeeping supervisor who will be a firm advocate of quality in our business, making our customers enjoy our hotel rooms so that our company can achieve long-term success.

You should possess a trained eye for detail, be reliable and committed. In depth knowledge and excellent comprehension of quality standards are also required.

Housekeeping Supervisor responsibilities are:

• Organizing employee shifts
• Training and motivating team members
• Checking guest rooms and public areas for tidiness
• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
• Scheduling staff shifts and organizing replacements as required
• Investigating and addressing complaints regarding poor housekeeping service
• Providing training to the housekeeping staff
• Regularly taking inventory of cleaning supplies and ordering stock as needed
• Assisting in staffing schedules
• Offering high-quality customer service
• Managing the inventory and order supplies
• Issuing supplies and equipment to staff
• Updating room status on the PMS system
• Report out each shift with email communication to management team all room status and correct any room status discrepancies

Quality Inspector requirements are:

• 1+ years' experience of working on as a Housekeeping Supervisor or other similar position

• Significant experience with Brand standards and cleanliness

• Excellent knowledge of hotel operations and interdepartmental communication

• Close attention to detail and a results-driven approach

• Responsible and trustworthy

• Knowledge of Lightspeed (PMS system)

• Understanding of GXP platform is a plus

• High School Degree; additional qualification will be a plus