Housekeeping Supervisor

Grand River Casino; Mobridge (SD); On-site; USD 21,000 - 27,000; Full time

Job summary

Grand River Casino in Mobridge, SD is seeking a Housekeeping Supervisor to uphold top cleanliness standards across public and back‑of‑house areas. The role includes hands‑on duties, staff hiring/training, scheduling, and enforcing policies to ensure guest satisfaction and service excellence.

Occasional driving between Bay cabins and campground areas may be required. The position emphasizes compliance with BSA/AML controls and a teamwork oriented environment, with the opportunity to advance

Qualifications

• Must be 21 years of age or older.
• Must qualify for a Tribal Non-Gaming license.
• High school diploma or GED preferred but not required.
• Valid driver’s license preferred but not required.
• Experience with commercial housekeeping in a hotel/restaurant environment preferred.

Responsibilities

• Ensure highest standards of cleanliness in public and employee areas.
• Hands-on housekeeper during shift.
• Assist with hiring, training, and scheduling staff.
• Enforce disciplinary and conflict resolution procedures.
• Maintain guest satisfaction and exemplary service.
• Perform other duties assigned by the Housekeeping Manager.
• Comply with BSA/AML regulations and internal controls.

Skills

Staff scheduling

Basic computer skills

Education

High school diploma or GED

Job description

Job DetailsJob Location: Grand River Casino - Mobridge, SD 57601Position Type: Full TimeSalary Range: $15.60 - $19.50 Hourly

SUMMARY:

To ensure that the highest standards of cleanliness are maintained at the casino in both public and back of the house areas in accordance with the procedures and policies of GRC. Will occasionally be called upon to drive GRC vehicles to provide transport of staff between Bay cabins and/or campgrounds and casino property.

DUTIES AND RESPONSIBILITIES:

• It is the responsibility of the Housekeeping Supervisor to ensure the highest standards of cleanliness and daily upkeep of all public and employee areas.
• He/she will help identify maintenance needs relating to necessary repairs and preventative maintenance.
• The Housekeeping Supervisor will be a hands-on housekeeper during shift.
• The Housekeeping Supervisor also assists the Housekeeping Manager with hiring, training, and scheduling staff to ensure adequate coverage based on workload and demands of the business.
• He/she enforces and oversees the disciplinary and conflict resolution procedures in accordance with GRC policies and procedures.
• It is the responsibility of the Housekeeping Supervisor to ensure that staff maintain a pleasant and friendly demeanor at all times and to instill in all staff, by example, that guest satisfaction and exemplary service are the standards to be maintained at all times.
• He/she will assist with regular performance appraisals of all staff.
• Must be available for shift rotation when required.
• Will need to know or learn basic computer skills.
• Will also perform any other duties assigned by the Housekeeping Manager.
• Employee shall comply with all BSA/AML regulations, reporting, and training requirements – Specifically those in the Grand River Casino Written System of Internal Controls (and appendices) for BSA/AML Compliance.

QualificationsPREREQUISITES:

Must be 21 years of age or older. Must qualify for a Tribal Non-Gaming license. Valid driver’s license preferred but not required.

EDUCATION:

High school diploma or GED preferred but not required. Must be able to communicate in the primary language of the workplace.

EXPERIENCE:

Knowledge of commercial housekeeping in a hotel/restaurant environment preferred. Must understand staff scheduling and be familiar with commercial cleaning supplies and equipment.

PHYSICAL:

Requires stamina for constant movement of walking, bending, kneeling, stooping, reaching, repetitive motions, pushing heavy cleaning equipment; must have the ability to lift forty (40) pounds frequently and up to sixty (60) pounds occasionally. Must possess the hand and finger dexterity for using tools and equipment.