Director of Housekeeping

HEI Hotels & Resorts; Anaheim (CA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

Vacation, sick and holiday time off

401(k) with matching

Hotel room discounts

YouDecide program

Job summary

JW Marriott Anaheim Resort in Anaheim, CA, seeks an experienced hospitality leader to oversee housekeeping and laundry operations, ensuring world-class cleanliness and guest satisfaction. You will plan staffing, manage budgets, and drive continuous improvements across rooms, public spaces, and back-of-house areas.

Requires 5+ years in management with at least 3 years in housekeeping management, plus hands-on experience with in-house laundry.

Qualifications

• 5+ years of management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Thorough knowledge of housekeeping and laundry operations and job requirements.
• Ability to work with other department leaders.
• Ability to resolve guest, supervisor, and associate conflicts.
• Excellent organizational skills and the ability to multitask.
• Team player with or without accommodation.
• Strong verbal and written communication skills.

Responsibilities

• Plan, organize, and monitor staff workload to ensure cleanliness and maintenance standards across guestrooms and public spaces.
• Develop housekeeping and laundry budgets.
• Develop and implement controls for expense management.
• Conduct periodic inventory of guest supplies, small equipment and linen.
• Utilize labor management tools to schedule and control labor costs.
• Schedule labor to align with forecasted occupancy, F&B activity, and events.
• Interview, hire, train, develop, and evaluate staff; address problems and discipline as needed.
• Provide clear direction to staff and communicate effectively.
• Interact with customers to resolve issues and maintain high satisfaction.
• Evaluate condition of furniture and decor; support preventive maintenance and rehab projects.
• Ensure compliance with SOPs and OSHA guidelines.
• Maintain regular attendance and perform other duties as assigned.

Skills

Housekeeping management

Laundry operations

Budget forecasting

Staff development

Conflict resolution

Communication

Multi-tasking

Job description

About Us

At JW Marriott Anaheim Resort, luxury hospitality meets purpose and possibility. Located steps from Disneyland Resort, the Anaheim Convention Center, and the vibrant Anaheim Garden Walk, our modern, design-forward hotel offers associates the opportunity to create meaningful guest experiences at one of Southern California's premier destinations. With signature dining, a rooftop bar, resort-style amenities, and thoughtfully designed spaces focused on wellness and connection, we pride ourselves on delivering service that is both elevated and genuine. Our resort is conveniently accessible, with multiple public transit options nearby, making commuting easier for team members across Orange County. We also support our associates with free parking and complimentary hot buffet meals during breaks, because we believe taking care of our team is essential to taking great care of our guests.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $95,000.00 - $105,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Essential Duties and Responsibilities

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.

• Develop housekeeping and laundry budget.

• Develop and implement controls for expense management.

• Conduct periodic inventory of guest supplies, small equipment and linen as required.

• Utilize labor management tools to schedule and control labor costs.

• Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.

• Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.

• Communicate both verbally and in writing to provide clear direction to staff.

• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

• Evaluate condition of furniture, fixtures, decor, etc. *Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.

• Ensure compliance of housekeeping and laundry standard operating procedures and policies.

• Operate department pursuant to OSHA requirements and guidelines.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• 5+ years management experience, with at least 3 years in housekeeping management.

• Experience managing in-house operated laundry operations.

• Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.

• Able to work with other department leaders.

• Able to resolve guest, supervisor, and associate conflicts.

• Able to manage multiple tasks at all times and have excellent organizational skills.

• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player with or without reasonable accommodation.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.