Housekeeping Supervisor

mcrhotels.com; Little Rock (AR); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading hotel as a Housekeeping Supervisor, responsible for maintaining cleanliness and guest satisfaction. You will manage housekeeping staff, conduct inspections, and ensure compliance with standards. This role offers opportunities for career growth and various benefits.

Benefits

Hotel Discounts

Weekly Pay

PTO

Retirement Options

Bonuses

Career Growth

Health Insurance

Qualifications

• Experience in hotel housekeeping or related field.
• Ability to handle stressful situations effectively.

Responsibilities

• Oversee cleaning and preparation of guest rooms and public areas.
• Monitor and direct housekeeping and laundry personnel.
• Conduct daily staff meetings and monitor work orders.

Skills

Problem Solving

Communication

Education

High School Diploma

Job description

The Housekeeping Supervisor at the Homewood Suites by Hilton Downtown Little Rock is responsible for overseeing cleaning and preparation of guest rooms, hallways, and public areas. The role includes assuming the duties of the Executive Housekeeper in their absence.

Essential Functions

1. Ensure completion of daily objectives while maintaining hotel brand standards of cleanliness and guest satisfaction.
2. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
3. Monitor and direct all housekeeping and laundry personnel.
4. Inspect rooms and ensure quality and cleanliness in the absence of the Executive Housekeeper.
5. Manage daily departmental tasks, including opening and closing the housekeeping department, and inspecting guest rooms.
6. Conduct daily staff meetings and monitor work orders, following up on maintenance requests.
7. Balance and clear room status reports nightly, resolving discrepancies.
8. Review Guest Request logs daily, proactively addressing issues.
9. Monitor VIP and special guest requests.
10. Ensure compliance with OSHA standards regarding hazardous chemicals.
11. Assist with monthly and quarterly inventories.
12. Follow company procedures for cleaning and guest room preparation.
13. Perform pre-cleaning duties, restock supplies, and conduct deep cleaning activities as needed.
14. Interact with guests and team members in a friendly, service-oriented manner.
15. Maintain attendance, grooming standards, and complete assigned duties, including cleaning guest rooms when not covering supervisor duties.

Minimum Qualifications

• Positive attitude and willingness to learn.
• Experience in hotel housekeeping or related field.
• Ability to handle stressful situations effectively.
• Strong problem-solving and communication skills.
• Basic arithmetic proficiency.
• Ability to maintain key control and proficiency in Windows and office software.
• Desire to serve guests and meet job age requirement of 18+.

Additional Information

The company, MCR, is a major hotel owner-operator with a diverse portfolio and numerous awards, emphasizing innovation and excellence in hospitality. Benefits include hotel discounts, weekly pay, PTO, retirement options, bonuses, career growth, and health insurance.