Housekeeping Supervisor

Aquarius Casino Resort; Laughlin (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Edgewater Gaming, LLC is seeking a Hotel Housekeeping Supervisor to lead daily housekeeping operations, coach staff, and ensure rooms and public areas meet the highest standards. You will drive guest satisfaction through attention to detail and strong leadership.

Responsibilities include scheduling, training, supervising, and coordinating room assignments, inventory, and safety compliance. The role requires 18+ with HS diploma and English proficiency.

Qualifications

• Experience leading housekeeping teams in hospitality settings.
• Ability to train and coach staff for consistent service.
• Strong communication and guest-relations skills.

Responsibilities

• Schedule, train, supervise, and coach housekeeping staff to maintain performance and service consistency.
• Monitor daily operations to align with standards, safety, and guest satisfaction goals.
• Resolve staff or guest concerns and escalate to leadership when needed.
• Inspect rooms, corridors, and public areas for cleanliness and condition.
• Coordinate room assignments, special cleaning projects, and shift handovers.

Skills

Team Leadership

Staff Training

Guest Service

Communication

Time Management

Problem Solving

Safety Compliance

Computer Literacy

Education

High School Diploma

Tools

Microsoft Office Suite

PMS / Property Management System

Job description

At Edgewater Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you’re just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

Summary:
As a Hotel Housekeeping Supervisor, you are essential to upholding the cleanliness, comfort, and overall guest experience within the property. You lead by example-coordinating daily operations, supporting your team, and ensuring all rooms and public areas meet the highest standards. Your attention to detail, problem-solving, and commitment to service excellence help create a welcoming environment for every guest and a supportive workplace for every team member.

Job Description:

Essential Functions and Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Inspect guest rooms, corridors, and public areas to ensure cleanliness, condition, and adherence to brand standards
• Coordinate room assignments, special cleaning projects, and shift handovers to support operational continuity
• Track and replenish inventory of cleaning supplies, linens, and amenities as well as ensure equipment is maintained and ready for use
• Document and report maintenance issues, safety hazards, and training needs as appropriate
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• 1-2 years of housekeeping or hospitality experience; includes leadership or progressive responsibility in housekeeping operations
• Ability to lead and guide team members in a fast-paced or customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standards
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 18 years of age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• None

Physical Requirements

• Regularly push/pull up to 50lbs
• Regularly lift and/or carry up to 50lbs at floor, knee, waist, and chest levels
• Regularly squat, kneel, reach, bend, twist
• Occasionally sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Outdoor
• Smoky
• Noisy
• Extreme hot cold temperatures
• Slippery surfaces
• Exposure to dust, fumes, and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.