Housekeeping Supervisor

Hyatt Regency Dulles; Herndon (VA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation & Sick Time

Pet Insurance

Life Insurance

Disability Insurance

401(k) Matching

Hotel Discounts

Job summary

Join Hyatt Regency Dulles in Herndon, Virginia as a Housekeeping Supervisor. Maintain building cleanliness and guest experience while directing the housekeeping team. You will hire and train staff, assign duties, inspect rooms, and ensure safety and sanitation standards.

Strong communication and physical ability required. We offer medical, dental, vision insurance, paid time off, 401(k) matching, discounts, and career development opportunities.

Qualifications

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or move materials up to 100 lbs with or without accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style for different audiences.

Responsibilities

• Supervise the housekeeping staff; provide training, coaching, and performance feedback.
• Interview, hire, train, evaluate performance, resolve problems, and manage discipline as needed.
• Supervise and inspect cleaning of guest rooms, public areas, and back-of-house to ensure cleanliness and safety standards.
• Assign duties and monitor supplies to control inventory and expenses while ensuring guest satisfaction.
• Respond to guest requests and inquiries to maintain high guest satisfaction.
• Log items in Lost and Found and support incident response as needed.

Skills

Housekeeping experience

Heavy lifting

Communication skills

Adaptability

Job description

About Us

Join our award-winning family at the Hyatt Regency Dulles, where taking care of our people is the foundation for our success. We are proud to share our 99.22% associate satisfaction score. We offer a fun and supportive work environment, outstanding training and development and advancement opportunities, competitive pay and benefits, free parking, and Hyatt’s and HEI hotel’s discount programs. We embrace diversity in the workplace and create an inclusive environment for all. We plan fun and engaging monthly activities, an abundance of awards & recognition programs, annual picnic and holiday practices, and a yearly- appreciation week for each department. Our Team is a 4x Convention South Reader’s Choice Award Winner, and a 2024 TripAdvisor Travelers’ Choice Award Winner. Twice quarterly recognized Hyatt Elite Performer Hotel for Hyatt America’s Regency Portfolio in 2024. We show care for our Team and Guests with our achieved GBAC STAR Facility Accreditation in 2021 for cleaning and disinfecting to a higher standard. Our newly renovated hotel is minutes from Dulles International Airport in Herndon, Virginia, featuring 316 suite-style guest rooms and a 30,000-square-foot LEED-certified, IACC conference center.

We would love to talk to you about your next career move! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $20.00 - $20.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Maintain the building to ensure safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support.

Essential Duties and Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.
• Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• We offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• We also provide pet insurance through the ASPCA.
• For your financial wellness, we provide a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Welcome to HEI Hotels and Resorts' Career Page. We invite you to explore the current job openings that our company has to offer and to apply for any positions that are of interest to you.

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Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry.

We show our "love" to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources.

With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.

Find the career that aligns with your goals by beginning your online search today. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.