Housekeeping Supervisor

The Crescent Hotels Group; Greenville (SC); On-site; USD 32,000 - 52,000; Full time

Job summary

The Crescent Hotels Group is seeking a dedicated Housekeeping Supervisor in Greenville to lead Room Attendants and maintain high cleanliness standards for guest rooms and public areas.

You will inspect performance, oversee VIP room protocols, and ensure end-of-day procedures are completed with accuracy. The role emphasizes teamwork, initiative, and delivering exceptional guest experiences.

Qualifications

• Leadership capabilities to guide housekeeping teams.
• Attention to detail to maintain standards and productivity.
• Ability to work well within a team and support colleagues.
• Commitment and loyalty to duties and hotel policies.
• Proactive mindset with a willingness to take initiative.

Responsibilities

• Inspect daily performance of Room Attendants and ensure standards are met.
• Oversee VIP room inspections when managers are unavailable and report availability.
• Supervise end-of-day floor closures and restock carts.
• Maintain records of daily assignments and submit to Housekeeping Office.
• Manage key control and Lost and Found procedures.
• Monitor cleanliness of carts, linen closets, and stairwells.
• Oversee daily duty assignments and ensure staff carry tasks.
• Report progress on out-of-order rooms to Guest Services Manager.
• Initiate work orders to Engineering and track to completion.
• Assist with training of Housekeeping staff.
• Ensure biannual completion of cleaning projects.
• Contribute to overall guest satisfaction.

Skills

Leadership

Detail oriented

Team player

Dedicated

Motivated

Job description

Description

You will:

• Inspect the Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Qualifications

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject (Preferred)
• Leader: Inspires teammates to follow them (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
• Team Player: Works well as a member of a group (Preferred)

Motivations

• Preferred

  Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Goal Completion: Inspired to perform well by the completion of tasks

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts