Housekeeping Supervisor

Crescent Hotels & Resorts; Hudson Acres (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a dedicated Housekeeping Supervisor in Hudson Acres, SC to oversee Room Attendants. You will ensure daily standards, coordinate with Front Office, supervise VIP room checks, and maintain inventory and records.

The role emphasizes training, repairs coordination, and achieving guest satisfaction. Responsibilities include daily assignment oversight, key control, Lost and Found handling, and biannual cleaning project completion, all aimed at delivering

Responsibilities

• Inspect the Room Attendant's work performance within assigned section on a daily basis to ensure standards and productivity levels are met.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect VIP rooms and report availability to the Front Office.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for 'Lost and Found' according to the standards.
• Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Skills

Leadership

Detail oriented

Team player

Job description

You will:

• Inspect the Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.


• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.


• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.


• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.


• Maintain key control.


• Handle items for \"Lost and Found\" according to the standards.


• Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.


• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.


• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.


• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.


• Assist with training of Housekeeping staff.


• Ensure completion of cleaning projects on a biannual basis.


• Ensure overall guest satisfaction.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Behaviors

• Thought Provoking - Capable of making others think deeply on a subject


• Leader - Inspires teammates to follow them


• Enthusiastic - Shows intense and eager enjoyment and interest


• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well


• Dedicated - Devoted to a task or purpose with loyalty or integrity


• Team Player - Works well as a member of a group

Motivations

• Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work


• Self-Starter - Inspired to perform without outside help


• Goal Completion - Inspired to perform well by the completion of tasks


• Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals


• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.