Housekeeping Supervisor

Highgate Hotels L.P.; Fort Wayne (IN); On-site; USD 19,000 - 30,000; Full time

Job summary

Highgate Hotels is seeking a Housekeeping Supervisor for our Fort Wayne property. The role oversees housekeeping operations, ensures productivity and standards, and coordinates with Front Office and Engineering to maintain guest rooms and common areas.

The position requires coordinating staff, inspecting VIP rooms during absences, and maintaining daily logs. The ideal candidate will have a high school diploma or equivalent, 2–3 years of supervisory hotel experience, and strong verbal and written

Qualifications

• High School diploma or equivalent.
• 2–3 years of progressive supervisory experience in a hotel or related field.
• Ability to stand during entire shift.
• Effective communication (verbal and written) with guests and staff.

Responsibilities

• Inspect housekeeping performance across assigned sections to ensure standards and productivity.
• Oversee VIP room inspections in supervisor's absence and report to Front Office.
• Manage end-of-day floor closings and restock housekeeping carts.
• Maintain daily assignment records and ensure timely submission to Housekeeping Office.
• Maintain key control and verify Lost and Found procedures.
• Monitor cleanliness of carts, linen closets, and common areas.
• Assign daily duties and ensure staff coverage across shifts.
• Maintain contact with Front Office/Engineering via pager/radio.

Skills

Communication

Supervisory experience

Stamina

Education

High School diploma

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Hampton Inn Fort Wayne

5702 Challenger ParkwayFort Wayne, IN 46818

Overview

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according the standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College course work in related field helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.