Housekeeping Supervisor

Highgate; Exton (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels is seeking a dedicated Housekeeping Supervisor for Residence Inn Exton in Exton, PA. This role oversees housekeeping functions, ensuring standards are met across assigned sections and assuming manager duties when needed.

The position requires leadership, strong communication, and a commitment to guest satisfaction. The team works on-site to maintain clean, safe, and welcoming accommodations for guests.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during the entire shift.
• Effective communication with employees and guests in a friendly, courteous and service oriented manner.

Responsibilities

• Inspect Room Attendant’s work performance within assigned section daily to ensure standards and productivity.
• Inspect VIP rooms in the absence of supervisor and report availability.
• Oversee closing of floors at day end and restock carts.
• Maintain records of daily assignments and submit on time.
• Maintain key control and Lost and Found items per standards.
• Monitor carts, linen closets, control closets, stairways and landings.
• Oversee daily duty assignments and ensure staff carry work assignments.
• Carry pager/radio for frontline communication throughout shift.
• Prepare progress reports on out-of-order rooms for management.

Skills

Verbal and written communication

Guest service oriented

Education

High School diploma or equivalent

Job description

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Residence Inn Exton

10 North Pottstown Pike

Exton , PA 19341

Overview

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College course work in related field helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.