Housekeeping Supervisor

Avocet Hospitality; Folly Beach (SC); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Affordable Medical Insurance

Dental Insurance

Vision Insurance

401(k) & Roth 401(k)

Life Insurance

Disability and Critical Illness

Job summary

Avocet Hospitality Group, overseeing Tides Folly Beach, seeks a Hotel Housekeeping Supervisor to lead the housekeeping team and uphold quality across the property.

You will supervise staff, manage laundry duties, handle guest inquiries, and train new hires while delivering exceptional service in a safe, clean environment.

We offer competitive pay and a benefits package that supports work-life balance and professional growth.

Qualifications

• High school diploma or GED required.
• At least 5 years of housekeeping supervisory experience.
• Proven leadership and guest-service skills.

Responsibilities

• Supervises housekeeping staff and laundry duties.
• Maintains supply rooms and budgets for an efficient operation.
• Handles guest complaints regarding housekeeping with professionalism.
• Ensures rooms and common areas are clean and safe.
• Trains new housekeepers and coordinates daily team meetings.

Skills

English communication

Customer service

Team management

Organizational skills

Train others

Multitasking

Scheduling software

Computer basics

Education

High school diploma or GED

Tools

Scheduling software

Radio, computer

Job description

Career Opportunities with Avocet Hospitality Group

Current job opportunities are posted here as they become available.

Our organization is defined by one simple word – passion. Everything is geared to providing you a great guest experience in a unique environment, and being served by our team of professionals in a way that makes you stop and say, “This place is different.”

Work where the ocean is your backdrop—Tides, a beachfront hotel, is looking for dedicated team members to help create memorable stays. Submit your application for our Hotel Housekeeping Supervisor opening and find out what it truly means to be a part of the Tides Folly Beach and Avocet Hospitality team.

Compensation: $22-23

Location: 1 Center St, Folly Beach, SC 29439

• A culture that values passion, individuality, and fun!
• Opportunities for internal growth and development
• Paid Time Off (PTO)
• Paid Holidays
• Affordable Medical, Dental, & Vision Insurance Plans
• Company provided Life Insurance
• Short & Long-Term Disability and Accident and Critical Illness Insurance
• Traditional 401(k) & Roth 401(k) with Employer Matching of up to 3.5%
• Referral Program
• Employee Assistance Program
• Discounts at all Avocet-owned Hotels and Restaurants

POSITION SUMMARY:

The housekeeping supervisor is the lead housekeeper on a team; he or she will be required to oversee all housekeeping duties within a particular facility or on a particular team.

MAIN DUTIES AND RESPONSIBILITIES:

• Supervises housekeeping staff as duties are being performed.
• Supervises the duties and tasks of laundry staff.
• Stocks and maintains supply rooms; orders supplies according to a budget.
• Receives, processes, and handles guest complaints in regard to housekeeping services.
• Ensures that rooms are kept clean and free from hazards.
• Ensures that all common areas are kept clean and free from hazards.
• Organizes all staff during the day and hosts daily meetings with housekeeping staff.
• Assists guests with questions and requests.
• Provides a high level of customer service at all times; remains professional.
• Trains new housekeepers after hire.

SUPERVISORY RESPONSIBILITIES:

Laundry Attendants, Room Attendants, Housemen, Lobby Attendants.

JOB REQUIREMENTS:

Education:

High school diploma or a GED

Experience:

At least 5 years experience.

Skills:

• Ability to communicate in English with guests, co-workers and management to their understanding.
• Understands the principles behind providing excellent customer service to guests.
• Possesses the ability to manage a team of housekeepers effectively.
• Demonstrates organizational skills required for ensuring that tasks are completed in a timely manner.
• Exhibits the ability to teach others how to do their jobs in a friendly, courteous and effective manner.
• Ability to multitask and prioritize.
• Shows basic computer knowledge for the purposes of scheduling, recordkeeping and more.

WORKING CONDITIONS:

Training housekeepers on cleaning and reporting all maintenance issues. Overseeing staff performance on a daily basis. Checking rooms and common areas, including stairways and lounge areas, for cleanliness.

Equipment to Be Used:

Radio, computer

Physical & Mental Requirements:

• Able to stand a long period of time.
• Able to do a lot of walking.
• Able to squat.
• Able to push and pull.
• Able to comply with policies, procedures and codes of ethics.

A housekeeping supervisor is required to perform the same housekeeping tasks as the individuals they supervise, so the work environment fluctuates based upon the types of services being performed as well as the facility in which the individual is working.

WHO WE ARE:

Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.