Housekeeping Supervisor

Parks Hospitality Group; Columbia (SC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical & dental benefits

Paid time off

Performance incentives

Discounted hotel rates for staff

Job summary

Tru by Hilton Columbia-Graystone, operated by Parks Hospitality Group, seeks a Housekeeping Supervisor to lead an on-site housekeeping team. You will coach room attendants and laundry staff, ensure spotless rooms, and collaborate with the Executive Housekeeper to maintain high standards of service for guests.

The role emphasizes hands-on leadership, training, and the ability to manage shifts and guest requests, while fostering a positive, collaborative work environment.

Qualifications

• High school diploma or equivalent required.
• 2 years of housekeeping experience; supervisory experience preferred.
• Strong leadership and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of cleaning techniques, equipment, and safety regulations.
• Flexibility to work shifts, weekends and holidays.
• Fluency in a second language, preferably Spanish, is a plus.

Responsibilities

• Provide exceptional customer service to ensure guest comfort.
• Perform QA for the Housekeeping department.
• Assist the Executive Housekeeper and act in their capacity when off duty.
• Supervise and train Room Attendants and Suite Attendants.
• Inspect rooms and maintain cleanliness of surfaces, linens, and amenities.
• Maintain housekeeping cart inventory and stock rooms/linen closets.
• Report missing or damaged items and handle lost and found per procedures.
• Collaborate with Guest Services and other departments during peak times.
• Ensure guest room doors are secured at all times.
• Support team members to complete tasks efficiently.

Skills

Leadership

Communication

Time management

Cleaning knowledge

Flexibility

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Join Our Team as a Housekeeping Supervisor at theTru by Hilton Columbia- Graystone

Are you an inspiring team leader who loves coaching others, building positive morale, and helping a dedicated housekeeping team succeed?

At Parks Hospitality Group, we are looking for a motivated and supportive Housekeeping Supervisor to serve as a key leader in our rooms division. Working hand-in-hand with our Executive Housekeeper, you will be the ultimate coach on the floor - guiding, training, and inspiring our room attendants and laundry staff. In this active leadership role, you will help build a positive, collaborative work environment while ensuring our team has the support they need to deliver the spotless, comfortable spaces our guests love.

What You’ll Do:

• Provide exceptional customer service to ensure a comfortable and accommodating experience for guests.
• Perform quality assurance (QA) for the Housekeeping department.
• Assist the Executive Housekeeper in all duties and act in their capacity when off duty.
• Supervise and train Room Attendants and Suite Attendants, ensuring adequate staffing levels to meet guest demands.
• Clean and inspect rooms, ensuring proper cleaning of surfaces, linens, and amenities.
• Monitor and maintain housekeeping cart inventory and stock rooms and linen closets.
• Report any missing or damaged items and handle lost and found items in accordance with hotel procedures.
• Collaborate with Guest Services and other departments during peak times and special guest requests.
• Maintain security by ensuring guest room doors are locked at all times.
• Provide support to team members, ensuring all tasks are completed efficiently and timely.

What You’ll Need:

• High school diploma or equivalent.
• At least 2 years of previous housekeeping experience, with supervisory experience preferred.
• Strong leadership and interpersonal skills.
• Excellent communication skills, both verbal and written.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of cleaning techniques, equipment, and safety regulations.
• Flexibility to work shifts, weekends, and holidays as needed.
• Fluency in a second language, preferably Spanish, is a plus.

Why You’ll Love Working Here:

• Immediate medical and dental benefits starting on your very first day for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Earn an extra $50-$150+ per month through performance incentives, plus cash awards for quarterly and/or annual performance ($250-$500).
• Explore the globe with heavily discounted room rates at brand hotels worldwide for you and your family.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.

Location:

Tru by Hilton Columbia-Graystone | 185 Stoneridge Dr, Columbia, SC 29210