Housekeeping Supervisor

The Summit Hotel; Cincinnati (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Daily pay

Hotel discount program

Uniforms provided

Health, dental, vision, life insurance

Paid PTO

401k with employer match

Food and beverage discounts

Tuition reimbursement

Job summary

Valor is seeking an experienced housekeeping supervisor to oversee hotel cleaning operations in Cincinnati, OH. You will supervise staff, conduct regular inspections, resolve guest complaints, and partner with maintenance and front desk to keep rooms guest-ready.

The role requires strong leadership and the ability to manage inventory and safety standards. Three years of Rooms Management experience are preferred, with flexible hours including weekends.

Qualifications

• Minimum of 3 years’ experience in Rooms Management or a related management position.
• Hotel experience preferred.
• Strong leadership qualities, the ability to motivate staff, and excellent communication skills.
• Ability to make effective decisions under pressure and resolve conflicts.
• Must be able to work weekends, holidays, and flexible hours as needed by the business.

Responsibilities

• Conduct Inspections: Regularly inspect guest rooms, bathrooms, and public areas to ensure they meet cleanliness and safety standards. Document and report any issues or deficiencies to the appropriate department.
• Staff Training and Supervision: Train and supervise housekeeping staff on cleaning techniques, safety procedures, and guest service standards.
• Guest Interaction: Address and resolve guest complaints regarding housekeeping services promptly and professionally.
• Inventory Management: Assist in management of cleaning supplies and maintain inventory levels to ensure all necessary materials are available.
• Collaboration: Work closely with other departments, such as maintenance and front desk, to ensure rooms are ready for guests and to facilitate smooth operations.
• Quality Control: Conduct regular audits and spot checks to ensure quality control and consistency among housekeeping staff.

Skills

Leadership

Communication

Decision-making

Conflict resolution

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE :

Under the leadership of the Executive Housekeeper or the Director of Housekeeping, you are to provide supervision and direction for all housekeeping activities of the hotel in a safe and efficient manner; ensuring the highest level of cleanliness; and maintaining guest satisfaction while protecting the assets and minimize expenses.

ESSENTIAL RESPONSIBILTIES

• Conduct Inspections: Regularly inspect guest rooms, bathrooms, and public areas to ensure they meet cleanliness and safety standards. Document and report any issues or deficiencies to the appropriate department.
• Staff Training and Supervision: Train and supervise housekeeping staff on cleaning techniques, safety procedures, and guest service standards.
• Guest Interaction: Address and resolve guest complaints regarding housekeeping services promptly and professionally.
• Inventory Management: Assist in management of cleaning supplies and maintain inventory levels to ensure all necessary materials are available.
• Collaboration: Work closely with other departments, such as maintenance and front desk, to ensure rooms are ready for guests and to facilitate smooth operations.
• Quality Control: Conduct regular audits and spot checks to ensure quality control and consistency among housekeeping staff.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Minimum of 3 years’ experience in Rooms Management or a related management position. Hotel experience preferred. Strong leadership qualities, the ability to motivate staff, and excellent communication skills. Ability to make effective decisions under pressure and resolve conflicts. Must be able to work weekends, holidays, and flexible hours as needed by the business.

PHYSICAL DEMANDS

Physical stamina to stand, walk, bend,and lift objects weighing up to 50 lbs Be able to push and pull carts Good vision for detailed inspection Manual dexterity for handling equipment and machinery in a hot, humid, and noisy environment where chemicals are.

BENEFITS PACKAGE

• Competitive Salary Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.