Housekeeping Supervisor

The Lodge at Gulf State Park, a Hilton Hotel; Gulf Shores (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Health, Dental, Vision

Life Insurance

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Paid PTO

Job summary

Valor provides leadership and supervision for housekeeping across the hotel, ensuring top cleanliness, guest satisfaction, and asset protection. You will lead inspections, train team members, and collaborate with maintenance and front desk to deliver seamless guest experiences.

We value strong communication, decision-making under pressure, and weekend/holiday availability. Join a dynamic, hospitality-driven team committed to outstanding service and cost-conscious operations.

Qualifications

• Minimum of 3 years’ experience in Rooms Management or a related management position.
• Hotel experience preferred.
• Strong leadership qualities, the ability to motivate staff, and excellent communication skills.
• Ability to make effective decisions under pressure and resolve conflicts.
• Must be able to work weekends, holidays, and flexible hours as needed by the business.

Responsibilities

• Conduct Inspections: Regularly inspect guest rooms, bathrooms, and public areas to ensure cleanliness and safety standards. Document and report issues to the appropriate department.
• Staff Training and Supervision: Train and supervise housekeeping staff on cleaning techniques, safety procedures, and guest service standards.
• Guest Interaction: Address and resolve guest complaints regarding housekeeping services promptly and professionally.
• Inventory Management: Assist in management of cleaning supplies and maintain inventory levels to ensure materials are available.
• Collaboration: Work with maintenance and front desk to ensure rooms are ready for guests and smooth operations.
• Quality Control: Conduct audits and spot checks to ensure quality and consistency.

Skills

Leadership

Staff supervision

Communication

Decision making

Conflict resolution

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Under the leadership of the Executive Housekeeper or the Director of Housekeeping, you are to provide supervision and direction for all housekeeping activities of the hotel in a safe and efficient manner; ensuring the highest level of cleanliness; and maintaining guest satisfaction while protecting the assets and minimize expenses.

ESSENTIAL RESPONSIBILITIES

• Conduct Inspections: Regularly inspect guest rooms, bathrooms, and public areas to ensure they meet cleanliness and safety standards. Document and report any issues or deficiencies to the appropriate department.
• Staff Training and Supervision: Train and supervise housekeeping staff on cleaning techniques, safety procedures, and guest service standards.
• Guest Interaction: Address and resolve guest complaints regarding housekeeping services promptly and professionally.
• Inventory Management: Assist in management of cleaning supplies and maintain inventory levels to ensure all necessary materials are available.
• Collaboration: Work closely with other departments, such as maintenance and front desk, to ensure rooms are ready for guests and to facilitate smooth operations.
• Quality Control: Conduct regular audits and spot checks to ensure quality control and consistency among housekeeping staff.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Minimum of 3 years’ experience in Rooms Management or a related management position. Hotel experience preferred. Strong leadership qualities, the ability to motivate staff, and excellent communication skills. Ability to make effective decisions under pressure and resolve conflicts. Must be able to work weekends, holidays, and flexible hours as needed by the business.

PHYSICAL DEMANDS

Physical stamina to stand, walk, bend,and lift objects weighing up to 50 lbs Be able to push and pull carts Good vision for detailed inspection Manual dexterity for handling equipment and machinery in a hot, humid, and noisy environment where chemicals are.

BENEFITS PACKAGE

• Competitive Salary Daily Pay!
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO 401k with employer match Food and Beverage Discounts Tuition Reimbursement

ABOUT US

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of the beach and Gulf Shores, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.