Housekeeping Supervisor

DoubleTree Suites by Hilton Charlotte SouthPark; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision

Company-paid disability & life

Employee Assistance Program

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

DoubleTree Suites by Hilton Charlotte SouthPark is seeking a Housekeeping Supervisor to oversee daily cleaning operations. You will ensure all guest rooms and public areas meet high cleanliness standards, directly impacting guest satisfaction.

Responsibilities include assigning work to staff, managing inspections, and addressing guest complaints. Strong leadership, attention to detail, and communication skills are essential for success in this role.

Qualifications

• 2-3 years of housekeeping experience in a commercial environment.
• Experience supervising or training housekeeping staff.
• Familiarity with inventory management and guest service protocols.

Responsibilities

• Oversee daily cleaning operations and ensure quality standards.
• Assign work to Room Attendants and train housekeeping staff.
• Address and resolve guest complaints regarding services.
• Inspect rooms and identify any deficiencies.
• Manage supply inventories to ensure adequate stock.

Skills

Leadership

Attention to detail

Organizational skills

Issue resolution

Communication

Education

High School Diploma or equivalent

Training or certification in hospitality

Job description

Division DoubleTree Charlotte

Description

The Housekeeping Supervisor oversees and coordinates daily cleaning operations, ensuring all guest rooms and public areas meet the hotel’s cleanliness and quality standards. This role directly impacts guest satisfaction, operational efficiency, and the overall presentation of the property.

How You’ll Shape The Experience & Future

• Assign work to Room Attendants and train staff in housekeeping duties; may assist with cleaning tasks as needed.
• Maintain accurate room occupancy records and communicate status to relevant departments.
• Address and resolve guest complaints related to housekeeping services or equipment.
• Prepare requisitions for room supplies, furniture renovation, or replacements.
• Inspect carpets, drapes, and furniture for stains, damage, or wear and report findings.
• Check and manage linen and supply inventories to ensure adequate stock.
• Aid in budget control by supervising employees’ use of linen, supplies, and equipment.
• Record inspection results and notify cleaning staff of any deficiencies.
• Ensure adherence to key control policies and procedures.
• Greet guests warmly and professionally to support a positive guest experience.
• Perform other duties as assigned by leadership.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong leadership and team management skills.
• Attention to detail and commitment to cleanliness standards.
• Excellent organizational and time-management abilities.
• Ability to resolve issues efficiently and professionally.
• Strong communication skills to coordinate across departments and with guests.

Professional Experience

• Minimum of 2-3 years of housekeeping experience in a commercial environment.
• Experience supervising or training housekeeping staff.
• Familiarity with inventory management, room inspections, and guest service protocols.

ACADEMIC BACKGROUND

• High School Diploma or equivalent preferred.
• Additional training or certification in hospitality or housekeeping operations is a plus.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.