Housekeeping Supervisor

Raines Co.; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hospitality company seeks a Housekeeping Supervisor in Charlotte, NC, to maintain cleanliness and supervise housekeepers. This role includes greeting guests, ensuring a safe environment, and training team members in a dynamic hotel setting, with opportunities for career advancement.

Benefits

Medical/Dental/Vision benefits

Generous PTO program

Points-based bonus

Daily pay

Employee Referral bonus program

Qualifications

• Experience in customer service or guest-related positions.
• Experience cleaning in a customer-focused environment.
• Experience supervising others preferred.

Responsibilities

• Greeting guests and responding to requests.
• Assign tasks and inspect work to ensure standards.
• Provide training for team members.

Skills

Customer Service

Multi-tasking

Communication

Education

High school diploma, GED or equivalent

Job description

Raines Co. - Your Future is Now

Position Summary:The Housekeeping Supervisor is responsible for ensuring that the standards of cleanliness are met

We offerMedical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Essential Job Functions

• Greeting guests and responding to requests
• Maintain a healthy and safe environment in guest rooms
• Assign tasks inspect work to ensure it’s up to standard
• Provide training for team members
• Assist in the overall supervision of the department
• Inventory supplies and provide lists of needed items in a timely fashion
• Investigate complaints regarding housekeeping services and takes corrective action
• Changing bed linen and making beds
• Replacing used towels and other bathroom amenities, such as shampoo and soap
• Sweeping and mopping floors
• Vacuuming carpets
• Dusting and polishing furniture
• Emptying trash containers
• Cleaning public areas, such as corridors
• Reporting any technical issues and maintenance needs
• Updating status of guest rooms on assignment board
• Restocking cleaning cart and/or supplies
• Follow all health and safety rules
• Attends meetings as required
• Interact with gueststo ensure their total satisfactionxa

Qualifications:

• High school diploma, GED or equivalent
• Experience in customer service, forward-facing, or other guest related positions
• Experience cleaning in a customer focused environment
• Experience in the hospitality industry as a room attendant or similar rolepreferred
• Experience supervising otherspreferred
• Must be able to communicate effectively
• Must possess the ability to multi-task and interact with people underpressure

Physical: Frequent standing, and moving about the facilities. Handling objects, products and equipment. Occasionally push, pull and lift items weighing up to 50 pounds. Must communicate information and ideas so others will understand. Must observe details at close range.

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.