Housekeeping Supervisor

Hyatt Hotels Corporation; Chapel Hill (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Housekeeping Supervisor to oversee the Housekeeping team at Hyatt properties. You will supervise room cleaning, inspect spaces, and ensure adherence to Hyatt standards, while supporting guest satisfaction and smooth daily operations.

The role requires at least 1 year of hotel experience and excellent communication skills. Basic computer skills and the ability to work in a fast-paced environment are essential.

Qualifications

• Minimum 1 year of hotel or hospitality supervisory experience.
• Excellent communication and guest-service orientation.
• Proficient with basic computer tasks (checklists, emails).
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Inspect guest rooms and public areas to Hyatt brand standards.
• Coordinate housekeeping staff and allocate tasks effectively.
• Address guest requests promptly and professionally.
• Report maintenance issues and safety concerns to management.
• Ensure safety, sanitation, and hygiene procedures are followed.

Skills

Supervisory experience

Communication skills

Computer skills

Team leadership

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

The Housekeeping Supervisor is responsible for Supervisory duties in the Housekeeping department. This includes inspecting guest rooms, counseling and interviewing employees, resolving guest complaints, general office duties, etc. Minimum of 1-year hotel experience and excellent communication skills, as well as basic computer skills. Prior supervisory experience preferred.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Key Responsibilities

• Clean and service guest rooms, public areas, and back‑of‑house spaces according to Hyatt brand standards.
• Replace linens, restock amenities, and ensure rooms are fully prepared for guest arrival.
• Respond promptly and professionally to guest requests.
• Report maintenance issues, safety concerns, or room discrepancies.
• Follow all safety, sanitation, and hygiene procedures.
• Work collaboratively with supervisors and team members to support smooth daily operations.
• Maintain a positive, guest‑focused attitude at all times.

Qualifications

• Previous housekeeping or hospitality experience preferred but not required.
• Ability to work in a fast‑paced environment with strong attention to detail.
• Reliable, punctual, and committed to delivering excellent service.
• Ability to lift, push, and pull moderate weight and stand for extended periods.

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