Housekeeping Supervisor

PENN Entertainment; Black Hawk (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join PENN Entertainment as a Housekeeping Supervisor where you'll lead a diverse team in maintaining exceptional service and cleanliness standards. With competitive starting pay and comprehensive benefits, including health coverage and a referral bonus program, this is an exciting opportunity to grow in an invigorating environment focused on fun and career development.

Benefits

Day-One Medical Coverage

401(k) Matching

Paid Time Off

Education Reimbursement Program

Hotel Discounts

Referral Bonus Program

Discounted Casino Bus Tickets

Food Outlet Discounts

Hot Meals from Leadership Team

Career Development Opportunities

Qualifications

• Preferably two (2) to three (3) years’ experience as a Housekeeping Supervisor.
• Ability to work effectively in a team.
• Must maintain confidentiality and professionalism.

Responsibilities

• Adhere to guest service requirements and AAA Four Diamond standards.
• Ensure proper use of all equipment and maintain supply inventory.
• Conduct regular training and development for team members.

Skills

Interpersonal Skills

Organizational Skills

Guest Service Skills

Problem Solving Skills

Communication Skills

Time Management Skills

Education

Associate's Degree in Management or Business

Tools

Microsoft Office

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20%discount for Starbucks, Ara Spa, and all food outlets
• 100%Colorado Gaming License reimbursement after90days of employment
• Hotel discounts available at all43 PENNproperties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities include:

• Adhere to guest service requirement listed above
• Maintain AAA Four Diamond requirements and standards.
• Adhere to standards and operating procedures as outlined in the Ameristar Housekeeping Manual.
• Follow the inspection program for all guest rooms and housekeeping responsible areas.
• Fills all reasonable guest requests, and follows up on guest complaints to ensure AAA Four Diamond standards are met.
• Able to perform all job descriptions that report to your position.
• Ensure safe and proper use of all equipment and chemicals.
• Maintains a safety program to ensure all Team Members have a safe work environment.
• Manage/Control supplies and inventory in the department.
• Conduct the approved departmental training program to ensure all Team Members are properly trained to their assigned task.
• Ensure all Team Member performance appraisals are completed in a timely manner and appropriate feedback is administered.
• Proficient in scheduling. .
• Consistently updates himself/herself in the latest equipment and chemicals.
• Adheres to the approved preventative maintenance program on guest rooms and guest areas.
• Conducts daily room inspections to ensure a high quality of cleanliness.
• Ensures every room is inspected everyday.
• Must maintain the Ameristar expectation on Team Member files and file audits.
• Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
• Address Team Member questions and concerns.
• Develop, implement, maintain, and monitor an effective team member relations program through effective communication.
• Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
• Hires, trains, coaches, assesses and reviews the job performance of subordinates including both non-exempt and exempt team members.
• Continue professional development of self and subordinates as well as assist all team members with career planning and counseling as needed.
• Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
• Conduct and attends all regular departmental meetings as well as other related meetings.
• Maintains an appropriate level of community affairs involvement.
• Completes necessary reports in a timely manner to meet deadlines.
• Must be able to work flexible hours including evenings, weekends, and holidays.

BRING US YOUR BEST.

• Associate’s degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience.
• Preferably two (2) to three (3) years’ experience as a Housekeeping Supervisor in a medium to large hotel (years of experience vary by position).
• Equivalent combination of education and experience from the combined listed above.
• Training and Problem Solving Skills
• Must have excellent interpersonal skills
• Must have excellent organizational skills
• Strong guest service skills
• Ability to work effectively, independently and as part of a team
• Must have excellent business communication skills and strong time management skills.
• Fully Competent in Microsoft Office
• Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.
• Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
• Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.
• Deals with simple and complex concepts effectively.
• Shares or divides attention among several ongoing activities, projects or assignments.
• Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
• Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.
• Ability to identify circumstances or incidents that require the notification and/or approval of others.
• Ability to interpret and explain company policies and procedures to others.
• Ability to obtain support for ideas and actions from subordinates, peers, or superiors I order to accomplish a task or goal.
• Ability to do the work of those supervised.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer

STARTING SALARY

$20.00 to $21.00 per hour