Housekeeping Supervisor

21c Museum Hotels; Bentonville (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

21c Museum Hotels in Bentonville is seeking a Housekeeping Supervisor to ensure daily duties are completed to the highest standards of cleanliness and guest comfort, with weekend and holiday availability required.

You will supervise room attendants, turndown attendants, and lobby staff, train and coach the team, monitor inventory, and collaborate with Front Desk and Engineering to resolve guest requests.

Qualifications

• Good eye for details
• Working knowledge of housekeeping and hotel services, policies and operations.

Responsibilities

• Promotes a safe environment and ensures high guest satisfaction while controlling costs.
• Supervises housekeeping staff through training, coaching, and performance feedback.
• Inspects cleaning of guest rooms, turndown service, public areas and back of house.
• Ensures compliance with health and sanitation standards and SOPs.
• Assigns shifts and distributes supplies to staff.
• Manages inventory and helps control expenses.
• Assists with guest requests and coordinates with Front Desk and Engineering.
• Maintains Lost and Found records and responds to emergencies.
• Able to work shifts during special events.
• Communicates via two-way radio with staff and other departments across property.

Skills

Attention to detail

Job description

Company Description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. This position requires availability on weekends and holidays.

Come join our Flock!

Job Description

Supervises: Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants

Reports To: Executive Housekeeper or Housekeeping Manager

General Purpose: The Housekeeping Supervisor ensures that the daily duties of the staff are completed to the highest standards of cleanliness and guest comfort.

Specific Responsibilities

• Promotes a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.
• Supervises the housekeeping staff via providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of the house.
• Ensures compliance with accident/loss prevention programs, SOP’s, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issues assignments to staff.
• Issues supplies/goods to staff at beginning of shift.
• Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.
• Responds to guest requests, concerns and problems to ensure guest satisfaction, work with Front Desk and Engineering staff as necessary.
• Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.
• Implements emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
• Assists the evening staff in the performance of duties to include: cleaning of lobby, turndown service, maintenance of outside area of hotel.
• Monitors and maintain inventory of linens, cleaning supplies, and mini bar items.
• Assists Executive Housekeeper with maintaining the department checkbook.
• Must be able to open, close, or work any shift during special events.
• Professionally and efficiently uses 2-way radio to communicate with housekeeping staff and other departments across property.
• Other duties as assigned by your supervisor or manager.

Qualifications

• Good eye for details
• Working knowledge of housekeeping and hotel services, policies and operations.
• Demonstr