Housekeeping Supervisor

Loews Hotels & Co; Arlington (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off and holidays

Training & development opportunities

Tuition reimbursement

Team member hotel rates

Job summary

Loews Arlington Hotel and Convention Center is seeking an organized Housekeeping Supervisor to lead daily room and public area cleaning, ensuring high cleanliness standards and guest satisfaction. This role supervises staff, inspects rooms, coordinates with maintenance and front desk, and trains team members while managing budget and safety protocols.

Weekend/evening shifts may be required. Applicants should have at least two years in guest services with leadership experience and familiarity

Qualifications

• Bachelor's Degree or relevant work experience required.
• Minimum of two years of guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Property Management System, Opera preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting is preferred.

Responsibilities

• Supervise housekeeping staff, ensuring they perform duties per hotel standards and policies.
• Inspect guest rooms, public areas, and back-of-house areas for cleanliness, maintenance, and safety.
• Assign daily tasks to housekeeping team and monitor performance for efficiency and quality.
• Ensure proper use of cleaning chemicals and equipment; adhere to safety and sanitation regulations.
• Train, mentor, and coach housekeeping staff on procedures, guest service, and equipment usage.
• Handle guest requests and complaints professionally, ensuring satisfaction and prompt resolution.
• Collaborate with maintenance and front desk to address concerns, repairs, and room readiness.
• Ensure department operates within budget, reduces waste, and maintains high-quality standards.

Skills

Guest service

Leadership

Communication

Proactive mindset

Education

Bachelor's degree

Tools

Opera PMS

Job description

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For

We are seeking An organized and detail-oriented Housekeeping Supervisor to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.

Who You Are

• A passionate hospitality professional that fosters a welcoming environment for both guests and Team Members.
• An individual that adopts a proactive mindset and has excellent communication skills.
• Dedicated to enhancing both the guest and team member experience.
• Committed to upholding the highest standards of cleanliness and operational efficiency.
• Veterans and military spouses are encouraged to apply

What You'll Do

• Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies.
• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met.
• Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality.
• Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations.
• Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage.
• Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues.
• Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness.
• Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service.
• Other duties as assigned.

Your Qualifications Includes

• Bachelor's Degree or relevant work experience required.
• Minimum of two years of guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with previous Property Management System, preferred Opera System.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting is preferred.
• Ability to stand for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.