Housekeeping Supervisor

Hyatt Hotels; Arlington (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Supervisor to lead a team in maintaining high standards of cleanliness and guest satisfaction. This role involves training staff, managing schedules, and ensuring compliance with sustainability practices. The ideal candidate will have a background in housekeeping and supervisory experience. Join a dynamic team where your contributions will enhance the guest experience and foster a culture of excellence. Enjoy competitive wages and a comprehensive benefits package while working in a supportive environment that values your growth and development.

Benefits

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit Benefits

Employee Assistance Program

Educational Development

Referral Bonus Program

Qualifications

• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsibilities

• Supervise housekeeping staff ensuring brand standards are met.
• Train and support associates to improve guest satisfaction.
• Issue cleaning supplies and assist with cleaning as needed.

Skills

Housekeeping Experience

Supervisory Skills

Training and Coaching

Guest Service

Education

High School Diploma or Equivalent

Job description

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

Your Growth Path

Your Focus

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)
• Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Practice safe work habits and wear protective safety equipment.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

HHM Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It