Housekeeping Staff

Northgate Resorts Jellystone Park; Celina (TX); On-site; Full time

Job description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

TheHousekeeping Teamis comprised of three main positions: Cabin Attendant, Inspectors, and Laundry Attendants. This team is responsible forcleaning, maintaining, and verifying the cleanliness of the park cabins, lodges, and other company-owned, private guest quarters and all accompanying linens.This is a SEASONAL,full-time or part-time position and reports to the Executive Housekeeper.

DUTIES & RESPONSIBILITIES
Cabin Attendantsareresponsible for cleaning and maintaining the park cabins, lodges, and other company-owned, private guest quarters.

• Safely maintain assigned housekeeping equipment and supplies
• Ensure cabins are properly stocked and equipped
• Remove trash and used linens from the guestrooms to prepare for the housekeeper to clean
• Set climate control on approved temperature settings
• Report maintenance issues discovered while cleaning
• Record location and turn in lost and found items
• Participate in other projects and activities as assigned

Housekeeping Inspectorsare responsible for regular inspections of cabins and lodges, and the verification of the cleanliness is at or above brand standards.

• General Duties
  • Inspect cabins, lodges, and any other company-owned, private guest quarters
  • Ensure cabins are properly stocked and equipped
  • Report maintenance issues or damages discovered while cleaning/inspecting; ensuring follow-through on the reported issues
  • Monitor temperature controls and appliances to ensure all are off or set to proper levels
• Work with housekeepers to clean all guestrooms
• Record location and turn in lost and found items
• Safely maintain assigned housekeeping equipment and supplies
• Participate in other projects and activities as assigned
• Administrative Duties
  • Mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded; Reviews results of inspections with Cabin Attendants and Housekeepers; coaches and drives accountability and performance improvement
  • Uses reservation system to properly communicate room status; verifies stayovers, reports early check-outs, and communicates issues and discrepancies with the Guest Relations team.

Laundry Attendantsare responsible for all laundry and linens of the park; cleaning and verifying that cleanliness is at or above brand standards.

• Collect & sort linen into appropriate groups for washing
• Separate stained linen from other dirty linen and treat according to policy and procedures
• Transporting substantially large loads (wet and dry) in terry carts to the laundering area
• Load and unload washers, dryers, and fold linens to company standards
• Monitor supplies to ensure the department is well-stocked and organized; reporting any shortages to the Manager for re-ordering
• Clean appliances and equipment, observe and report maintenance issues discovered while cleaning
• Track discarded linens and report to Executive Housekeeper for the replenishing of stock
• Record location and turn in lost and found items
• Participate in other projects and activities as assigned
  • May assist teammates in collecting and delivering soiled linens to the laundry room
  • May assist teammates with cleaning duties

EDUCATION/TRAINING/EXPERIENCE

• Housekeeping experience preferred but not required

QUALIFICATIONS/REQUIREMENTS

• Basic computer skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

ESSENTIAL PHYSICAL DEMANDS

• Able to lift up to 50 lbs
• Must be able to remain in a stationary position
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, etc.
• Constant exposure to outside weather conditions

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are a team of fun seekers, out of the box thinkers, and creators of unforgettable experiences!

Northgate Resorts was founded in Grand Rapids, Michigan in 2013. Since then our team has grown to thousands of talented individuals serving millions of campers each and every year. We love what we do, which is only possible because of our incredible team! And we are always looking for individuals to join us.

Perks & Benefits of Working At Northgate Resorts

Apart from amazing locations both at our campgrounds and home office, stellar teams, and more, check out what Northgate Resorts has to offer.

*Below benefits do not apply to all employees. To see a full list of benefits talk to your manager during the hiring process.

01.

VACATION DISCOUNTS

Enjoy the park plus give your family and friends deep discounts during the season.

02.

Daily Pay

Get paid more frequently with our daily pay schedule.

03.

EMPLOYEE APPRECIATION

Free lunch in the summer, shout outs from your coworkers, and more.

04.

401k MATCH

Start saving for retirement with a 401k plan and matching contribution.

05.

MEDICAL, DENTAL, VISION

Pick the plans that work for you and enjoy partial coverage for all health insurance.

06.

Enjoy coverage for your furry friend with our latest benefit of pet insurance.

What is a work camper? Simply put: It’s someone who works and camps at our resorts for short-term or seasonal periods. Work campers earn their standard wages and receive a discount on their campsite, in exchange they commit to being available for work as required.

Northgate Work Campers

• Receive a 20%* discount on your seasonal site.
• Earn credit towards your site balance per hour worked.
• All of the perks of being a Northgate Resorts Team Member.
• Save gas & time on your daily commute.
• Embrace the, “work hard, play hard” lifestyle!

We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.

Northgate Resorts offers a wide range of internships that provide students with hands‑on hospitality experience while directly contributing to creating family camping memories for our guests. Internships in departments such as marketing, operations, revenue, and more.

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for College Interns who are looking to learn the skills needed to succeed in their career and who have a passion for collaboration, teamwork, and customer service. We employ interns at each of our Camp-Resorts and our Home Office.

At Northgate Resorts, we create memories that last a lifetime not just for our guests but for our international students as well. Students have the opportunity to discover what it’s like to live and work at one of our many campgrounds across the country.

Northgate looks to employ Students who love having a great time, and love to make our guests do the same. Northgate’s staff are more than just employees, our staff are a part of our extended family. Come be a part of all the fun we are having!

Northgate partners exclusively with InterExchange Work and Travel for hiring our J1 visa international students. For more information please visit their website at https://www.interexchange.org/ or email our recruiting team at [e-mail]

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for International Students who bring a strong work ethic, award winning customer service, and a taste for fun.