Housekeeping Room Inspector

Tommy Bahama; San Francisco (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Room Inspector, der für die Leistung der zugewiesenen Zimmer- und Hausangestellten verantwortlich ist. In dieser spannenden Rolle stellen Sie sicher, dass alle Verfahren den Hotelstandards entsprechen und bieten den Gästen einen optimalen Service. Sie werden die Qualität der Zimmerinspektionen überwachen, die Sauberkeit sicherstellen und auf Gästeanfragen reagieren. Wenn Sie ein Auge fürs Detail haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 3-5 Jahre Erfahrung als Zimmermädchen.
• Kenntnisse über Reinigungsverfahren und Geräteeinsatz.

Responsibilities

• Überprüfen des Zimmerstatus und Berichterstattung über Abweichungen.
• Überwachen und Bearbeiten von Gästeanfragen für Haushaltsartikel.

Skills

Reinigungskenntnisse

Sichere Handhabung von Chemikalien

Englischkenntnisse

Detailgenauigkeit

Organisationsfähigkeit

Job description

Overview

The Room Inspector is responsible for the performance of assigned room and house attendants, ensuring that all procedures are completed to the standards of the hotel. Assist where necessary to ensure optimum service to guests.

Hourly Rate: $28.50

*** Galleria Park is an eVerify employer.

Responsibilities

Essential Job Functions:

1. Verify room status on ALICE; report discrepant rooms; prioritize and update status of check-out rooms.
2. Inspect supply levels, cleanliness, and organization of floor closets and assign staff to rectify situations.
3. Check room attendant’s closet for proper supplies, neatness, cleanliness, or mechanical problems.
4. Inspect rooms cleaned by assigned room attendants using ALICE to ensure rooms meet hotel standards and follow up with necessary corrections.
5. Check vacant rooms, verify status, and update status of discrepant rooms throughout shift, as well as check DNR rooms for status.
6. Mark dirty sheets of randomly selected assigned rooms and follow up to ensure attendants have changed sheets.
7. Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
8. Monitor and handle guest complaints to ensure guest satisfaction.
9. Document pertinent information in departmental log book.
10. Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up actions necessary.
11. Check PM reports for accuracy and completeness. Complete night counts in accordance with departmental standards.

Secondary Job Functions

• Assist in other areas of Housekeeping as assigned, as well as attend designated meetings.

Qualifications/Skills

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation.

Essential: 3-5 years experience as a Room Attendant.

• Knowledge of proper cleaning techniques, requirements, and use of equipment.
• Knowledge of proper and safe chemical handling.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management.
• Ability to perform duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with minimal supervision.
• Ability to: a) maintain hotel standards, policies, and procedures; b) prioritize and organize work assignments; c) direct performance of assigned staff; d) follow up with corrections where needed.

Physical Abilities

• Endure various physical movements throughout the work areas.
• Ability to lift, bend, stoop, carry, push, or pull heavy loads, including lifting bundles of linen weighing up to 50 lbs.