Housekeeping Room Attendant

Snow King; San Antonio (TX); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated hotel room attendant to join their team. In this role, you will play a crucial part in ensuring guest satisfaction by maintaining clean and comfortable hotel rooms. Your responsibilities will include cleaning, restocking amenities, and providing excellent customer service. This position offers a supportive work environment that values your contributions and provides opportunities for growth. If you have a passion for service and attention to detail, this is the perfect opportunity to advance your career in the hospitality industry.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Sign-on bonus of $300

Qualifications

• Previous experience in housekeeping is often preferred.
• Knowledge of cleaning products and equipment is essential.

Responsibilities

• Clean and tidy guest rooms in accordance with hotel standards.
• Inspect rooms for maintenance issues and report them.
• Greet guests in a friendly manner and respond to requests.

Skills

Attention to detail

Customer service skills

Physical fitness

Communication skills

Education

High school diploma or equivalent

Tools

Cleaning products

Housekeeping equipment

Job description

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

At the Hilton Garden Inn San Antonio Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn San Antonio Downtown can mean for you!

Overview

A hotel room attendant, often referred to as a housekeeper or room cleaner, plays a crucial role in maintaining the cleanliness and overall quality of hotel rooms. Their primary responsibility is to ensure that guest rooms are clean, comfortable, and well-maintained. Here is a typical job description for a hotel room attendant:

Job Title: Hotel Room Attendant

Job Summary: A hotel room attendant is responsible for cleaning and preparing guest rooms to ensure a comfortable and welcoming environment for hotel guests. They play a vital role in maintaining the hotel's cleanliness and guest satisfaction.

Key Responsibilities:

1. Room Cleaning:
   • Clean and tidy guest rooms in accordance with hotel standards.
   • Make beds, change linens, and ensure all surfaces are dusted and sanitized.
   • Vacuum and mop floors as needed.
2. Bathroom Maintenance:
   • Clean and sanitize bathrooms, including toilets, sinks, showers, and tubs.
   • Replace toiletries and towels as necessary.
3. Restocking:
   • Ensure all in-room amenities are fully stocked, including soap, shampoo, coffee, and other supplies.
4. Waste Removal:
   • Empty trash cans and replace liners.
   • Dispose of waste in accordance with hotel policies.
5. Inspection:
   • Inspect the room for any maintenance issues or damages, reporting them to the maintenance department.
6. Lost and Found:
   • Report any lost items found in guest rooms to the hotel's lost and found department.
7. Room Setup:
   • Set up extra beds or cribs in guest rooms as required.
   • Ensure that furniture is properly arranged.
8. Customer Service:
   • Greet guests in a friendly and courteous manner when encountered.
   • Respond to guest requests and concerns promptly and professionally.
9. Safety and Security:
   • Follow hotel safety and security procedures, including handling of guest keys and securing guest belongings.
   • Report any suspicious activities or safety hazards to the appropriate authorities.
10. Team Collaboration:
    • Collaborate with the housekeeping team and other hotel staff to ensure a smooth and efficient operation.

Sign On Bonus: $300

Qualifications

Qualifications:
• High school diploma or equivalent.
• Previous experience in housekeeping or a similar role is often preferred.
• Knowledge of cleaning products and equipment.
• Attention to detail and a strong work ethic.
• Good physical fitness, as the job involves standing for long periods, lifting, and bending.
• Excellent communication and customer service skills.

Working Conditions:
• Hotel room attendants often work in shifts and may be required to work on weekends and holidays.
• The work can be physically demanding and may involve lifting, pushing, and carrying heavy objects. A hotel room attendant is a vital part of the guest experience, as a clean and well-maintained room is essential for guest satisfaction and the overall reputation of the hotel.