Housekeeping Quality Inspector (Full-Time)

MISTRAS Group; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Professional Cleaning & Maintenance Services (PCMS) is seeking a Housekeeping Quality Inspector to ensure healthcare facilities consistently meet White-Glove Standards through inspections, rounds, coaching, and continuous quality improvement. The role involves traveling between facilities and delivering detailed quality feedback to maintain high cleanliness and satisfaction.

You will be responsible for completing inspection reports, following up on deficiencies, and partnering with Operations

Qualifications

• Strong attention to detail is essential for accurate inspections.
• Excellent communication and interpersonal skills are required.
• Ability to coach, mentor, and motivate housekeeping staff.

Responsibilities

• Perform routine quality inspections at healthcare facilities.
• Conduct customer rounding with facility leadership to ensure satisfaction.
• Coach and develop housekeeping employees in real time with feedback and recognition.
• Ensure facilities meet PCMS White-Glove Standards and customer expectations.
• Complete inspection reports and follow-up action plans.
• Identify trends and recommend process improvements to Operations Leadership.

Skills

Attention to detail

Communication skills

Coach and mentor

Customer service

Independent work

Technology literacy

Valid driver’s license

Job description

Join a Team That Sets the Standard

Are you passionate about cleanliness, quality, and delivering exceptional customer service?

Professional Cleaning & Maintenance Services (PCMS) is seeking a motivated Housekeeping Quality Inspector to join our growing team. This position plays a vital role in ensuring our healthcare facilities consistently meet PCMS White-Glove Standards through routine inspections, customer rounding, employee coaching, and continuous quality improvement.

This is more than just an inspection position. We are looking for someone who takes pride in developing employees, building strong customer relationships, and helping our teams provide an exceptional experience every day.

As a Housekeeping Quality Inspector, you will spend your day visiting multiple healthcare facilities, performing detailed quality inspections, conducting customer rounding with facility leadership, coaching employees in the field, identifying opportunities for improvement, and partnering with Operations Leadership to maintain the highest level of cleanliness and customer satisfaction.

If you are organized, detail-oriented, enjoy working independently, and have a passion for helping others succeed, we'd love to meet you!

What You'll Do

• Perform routine quality inspections at assigned healthcare facilities.
• Conduct customer rounding with nurses, department leaders, and facility management to ensure satisfaction and proactively address concerns.
• Build and maintain positive relationships with customers while serving as a professional representative of PCMS.
• Coach and develop housekeeping employees in real time by providing constructive feedback, encouragement, and recognition.
• Ensure facilities consistently meet PCMS White-Glove Standards and customer expectations.
• Complete inspection reports, documentation, and follow-up action plans.
• Identify trends and recommend process improvements to Operations Leadership.
• Follow up on deficiencies to ensure corrective actions have been completed.
• Communicate quality concerns promptly and professionally.
• Assist with onboarding and training of new housekeeping employees when needed.
• Travel between assigned facilities throughout the workday.

Qualifications

• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Ability to coach, mentor, and motivate others.
• Outstanding customer service skills.
• Professional appearance and positive attitude.
• Ability to work independently and manage multiple priorities.
• Strong organizational and time management skills.
• Comfortable using technology to complete inspection reports.
• Reliable transportation and a valid driver's license.
• Previous housekeeping, environmental services, quality inspection, or healthcare experience is preferred but not required.

Why Join PCMS?

At PCMS, we believe quality starts with our people. We invest in developing our employees, supporting our leaders, and creating opportunities for growth. As a Housekeeping Quality Inspector, you'll have the opportunity to make a direct impact on the quality of our services, the success of our teams, and the satisfaction of our customers.

If you're looking for a career where your leadership, attention to detail, and commitment to excellence truly make a difference, we'd love to hear from you.