Housekeeping Operations Manager

HHS Exceptional Hospitality, LLC (USA); United States; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with employer match

Employee assistance program (EAP)

Career development and ongoing培训

Job summary

HHS Exceptional Hospitality, LLC (USA) is seeking an experienced Housekeeping Operations Manager to lead a reserve housekeeping department at Ocean Oak-Hilton Grand Vacations. You will guide a team to create a clean, comfortable resort environment, with a focus on guest satisfaction and career development.

The role emphasizes team leadership, training, scheduling, and ongoing property inspections, with opportunities for advancement into director-level positions within a supportive,

Qualifications

• 2+ years of hospitality management or relevant experience
• High school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industry
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Computer experience with word processing, spreadsheets, and various software
• Must be willing to relocate for promotion opportunities
• Not Required But a Big Plus Experience in the hospitality industry
• Proficiency in languages other than English, especially Spanish
• Grow your career; we promote from within to director level

Responsibilities

• Lead and manage team member training, development, assignments, and schedules
• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Lead daily inspections and coach team members
• Recruit team members reflecting company values and supporting retention
• Communicate with resort and company leadership to set expectations and achieve goals
• Analyze data and adjust to meet facility, budget, and compliance goals

Skills

Interpersonal skills

Communication

Customer service

Professionalism

Decision making

Proactivity

Team player

Business ethics

Organization

Education

High school diploma/GED and apprenticeship

Tools

Word processing

Spreadsheets

Hospitality software

Job description

Location: Ocean Oak-Hilton Grand Vacations
Pay Rate: Salary - Salary Plan, 50,000.00 USD
Annual Work Shift: Job Description Housekeeping Operations Manager, Resorts Assist with leading a goal-oriented resort housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a clean and comfortable environment for guests to enjoy their well‑earned vacation. No housekeeping experience is required, just a willingness to learn.

Responsibilities

• Be open-minded and ready to learn from your manager and team members alike
• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Lead and manage team member training, development, assignments, and schedules
• Perform daily inspections and assessments and coach and counsel team members
• Recruit team members who reflect our values and create a positive work environment that supports retention
• Communicate with resort and company leadership to set expectations and achieve goals
• Analyze data and make adjustments to meet facility, budget, and compliance goals

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 2+ years of hospitality management or relevant experience
• High school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industry
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Computer experience with word processing, spreadsheets, and various software
• Must be willing to relocate for promotion opportunities
• Not Required But a Big Plus Experience in the hospitality industry
• Proficiency in languages other than English, especially Spanish
• Manage a team. Grow your career. We don’t hire assistant directors; we hire future directors. There will be a lot to learn, but if you’re willing to put in the work, you will succeed. Assistant directors are typically promoted within two years.

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee assistance program (EAP)
• Career development and ongoing training

Important to Know

Veterans and candidates with military experience are encouraged to apply.

HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow. HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

What We Do

We provide industry-leading support services for aviation, government, healthcare, education, senior living, and resorts across the U.S.