Housekeeping Operations Lead

The Sheraton Palo Alto; Palo Alto (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Westin Palo Alto is seeking a Housekeeping Team Leader to supervise and inspect daily housekeeping operations, ensuring high quality standards in guest rooms and public areas. You will mentor staff, address guest concerns, and coordinate with other departments to uphold brand standards.

This role requires 1–2 years of relevant hotel room attendant experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Experience supervising housekeeping staff in a hotel environment.
• Ability to train and guide associates and provide feedback.
• Strong communication and guest relation skills.

Responsibilities

• Supervise and inspect housekeeping work across public areas and rooms.
• Ensure cleanliness and quality standards; inspect areas and maintain supplies.
• Assist with scheduling, inventory, and project management.
• Maintain hotel safety, emergencies, and employee guidelines compliance.
• Coordinate with other departments to ensure guest satisfaction.
• Handle basic administrative duties and reporting.

Skills

Interpersonal skills

Task management

Conflict resolution

Tools

PMS software (GXP, Lightspeed)

Job description

The Westin Palo Alto is seeking a Housekeeping Team Leader to supervise and inspect daily housekeeping operations, ensuring high quality standards in guest rooms and public areas. You will mentor staff, address guest concerns, and coordinate with other departments to uphold brand standards.

This role requires 1–2 years of relevant hotel room attendant experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.