Housekeeping Manager- TownePlace Suites Bozeman Montana

Hotel Equities; Bozeman (MT); On-site; USD 40,000 - 55,000; Full time

Job summary

Hotel Equities is seeking a Housekeeping Manager for the TownePlace Suites in Bozeman, Montana. The role involves supervising room cleaners to maintain high cleanliness standards, coordinating housekeeping tasks, and ensuring customer satisfaction through efficient service. Candidates should have at least a high school diploma and experience with major hotel brands. Strong communication and problem-solving skills are essential. This position requires flexibility in scheduling including nights and weekends.

Qualifications

• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.

Responsibilities

• Supervises room cleaners in efficient housekeeping.
• Inspects all check-out and stay-over rooms for cleanliness.
• Coordinates cleaning of guestrooms based on priority.

Skills

Communication skills

Problem-solving

Leadership

Education

High School diploma or equivalent

Job description

About this position

Hotel Equities, a multi‑award‑winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Manager for the TownePlace Suites in Bozeman Montana.

Job Purpose

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the room cleaners. Warm, knowledgeable service and helpful guidance reassure guests that they’ve made the right choice to stay with us.

Responsibilities

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms.
• Ensures that all rooms have been cleaned by checking room cleaners' worksheets at the end of the day.
• Supervises the completion of short notice requests for room changes.
• Inspects all check‑out and stay‑over rooms after they are made up to ensure they are cleaned to Company standards.
• Keeps a record of room check‑outs and stay‑overs, submitting records to housekeeping daily.
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms.
• Prepares maintenance work orders regarding replacement or repair of furniture, fixtures, and related items.
• Ensures completion of maintenance work by following through on orders.
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes.
• Checks VIP rooms and early‑morning make‑up rooms.
• Coordinates cleaning of guestrooms for proper prioritization of customer requests (VIP rooms, check‑out rooms, expected check‑out rooms, etc.).
• Checks floor linen closets daily for cleanliness, adequate supplies, and linen conditions.
• Assures carts are properly stored and vacuum cleaners are emptied at the end of each day.
• Assists in quarterly inventory of all linen.
• Ensures safety by keeping all linen chutes locked at all times.
• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services, and room services.
• Take every opportunity to amaze the guests.
• Ensures all guests are treated efficiently and courteously and that all Company standards are applied.
• Responsible for assisting with the training and direction of new department associates.
• Ensures all housekeeping quality standards are complied with and that policies and procedures are consistently applied.
• Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

Qualifications and Requirements

High School diploma/secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.

Physical Requirements

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel.
• Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.
• Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well‑paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs regularly.
• Must be able to push and pull carts and equipment weighing up to 250 lbs on occasion.
• Must be able to exert well‑paced ability in limited space.
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
• Vision occurs continuously, with the most common visual functions being near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

Other Requirements

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests, and updating information.
• Basic math skills are used frequently when handling cash or credit.
• Problem‑solving, reasoning, motivating, and training abilities are often used.
• Ability to work a flexible schedule, including nights, weekends, and/or holidays.

Attendance & Conduct

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Attendance at all scheduled training sessions and meetings is required.
• Upon employment, all associates are required to fully comply with the company’s rules and regulations for the safe and effective operation of the hotel facilities. Violations will be subject to disciplinary action, up to and including termination of employment.

Equal Employment Opportunity

Hotel Equities is an equal opportunity employer and complies with all applicable fair employment practices laws.