Housekeeping Manager - The Ritz-Carlton, Chicago

Sage Hospitality Group; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Manager to oversee the cleanliness and sanitation of a luxury hotel. In this dynamic role, you will lead a team of skilled professionals, ensuring that every guest experiences impeccable service and satisfaction. Your leadership and communication skills will be vital as you manage staff, coordinate housekeeping functions, and respond to guest needs. Join a vibrant team in a prestigious environment where your contributions will enhance the guest experience and uphold the brand's high standards. If you are passionate about hospitality and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Independent PTO plan

Medical, dental, & vision insurance

401(k) program with employer matching

Flexible spending accounts options

Basic Life and AD&D insurance

Short-term disability options

Employee Assistance Program

Hotel and restaurant discounts

Qualifications

• 1-2 years of post-high school education is required.
• Experience in a related position is essential.

Responsibilities

• Manage housekeeping staff and ensure cleanliness of hotel areas.
• Supervise cleaning operations and respond to guest requests.
• Conduct interviews and handle employee grievances.

Skills

Leadership Skills

Communication Skills

Team Building Skills

Self-starting Personality

Guest Communication

Education

Post-high school education

Job description

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Job Overview

The Housekeeping Manager assists the Executive Housekeeper in managing associates and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Responsibilities

• Direct, interview, hire, counsel, plan work schedules, and assign work duties of Housekeeping associates.
• Lead pre-shift meetings to communicate arrivals, departures, identify VIPs, and delegate room assignments and duties.
• Assist the Executive Housekeeper in interviewing and selecting new associates for hire.
• Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status.
• Assist the Executive Housekeeper in handling employee complaints and grievances and disciplining them up to termination when necessary.
• Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
• Supervise and inspect the cleaning of guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at the beginning of the shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.

Qualifications

Education/Formal Training
One to two years of post-high school education.

Experience
Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Self-starting personality with an even disposition.
• Ability to meet standards of appearance.
• Can communicate well with guests.

Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Pushing vacuum the entire length of the hallway, carrying supplies from the department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
• Bending/kneeling - dusting requires bending and kneeling to reach all areas. Room service trays are placed on the floor for pick up. Bending would be required to retrieve dirty dishes.
• Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
• Ability to assess required reaction to meet standards.
• Mobility - movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
• Continuous standing - continuously standing and/or walking to accomplish all that is required for the position.
• Climbing stairs - approximately 40 steps 15% of 40 hour week.
• No driving required.

Environment
Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits

Independent PTO plan
Medical, dental, & vision insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Flexible spending accounts options
Basic Life and AD&D insurance
Short-term disability options
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more
55,000 - 65,000/annually