Housekeeping Manager | Outlook Inn

Columbia-Hospitality; Eastsound (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Get Paid Daily

Paid Time off

Health benefits

401K

HSA/FSA plans

Discounted lodging/dining/spa

Employee Assistance Program

Volunteer opportunities

Referral bonus

Online learning platform

Job summary

Columbia Hospitality is seeking a Housekeeping Manager for Outlook Inn to lead daily housekeeping operations, uphold standards, and manage budgetary performance. You will train staff, monitor safety, and collaborate with other departments to ensure exceptional guest experiences.

The role emphasizes strong leadership, rigorous inspections, and proactive problem-solving to maintain high service levels across guestrooms and back-of-house areas.

Qualifications

• 3+ years’ experience in a housekeeping management role at an inn, hotel, resort or equivalent.
• Strong communication skills, including writing contracts, reports, business correspondence, and operations manuals.
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements.

Responsibilities

• Manages the day-to-day operations of the housekeeping department following policies and procedures.
• Develops and implements procedures to meet or exceed established standards and goals.
• Conducts daily inspections of guestrooms and back-of-house areas.
• Manages the department budget, monitors revenue, expenses and labor costs.
• Ensures equipment is maintained and used properly, reports unsafe conditions.

Skills

3+ years housekeeping management

Strong communication skills

Budget management

Time management

Team leadership

Microsoft Office (Word/Excel/PowerPoIn

Tools

Microsoft Office

Job description

Housekeeping Manager | Outlook Inn

Let’s start off with the most important part-what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Range: $25.00 - $28.00 DOE
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight‑knit, inclusive, values‑driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Manages the day-to-day operations of the housekeeping department. Follows all appropriate policies and procedures (e.g. key control, lost and found).
• Develops and implements procedures to ensure that all housekeeping activities and services meet or exceed the established standards and goals.
• Conducts daily inspections of serviced guestrooms, front of house areas, storage rooms and relevant back of the house areas.
• Manages the departmental budget. Monitors revenue, expenses and labor costs.
• Reports all unsafe conditions immediately. Ensures all equipment is properly maintained and functioning. Ensures all equipment is used only as intended.
• Establishes and maintains department equipment and supply inventory levels appropriate to property requirements.
• Advise guests, clients and team members on housekeeping matters.
• Participates in the property’s Manager on Duty program as needed.
• Selects, supervises trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards.
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures.
• Maintains all safety standards and trains all staff on safety procedures. Actively participates in the established safety committee.
• Conducts training on job standards and areas of responsibility as needed.

What You Bring

• 3+ years’ experience in a housekeeping management role at an inn, hotel, resort or equivalent
• Working knowledge of all applicable laws, codes and regulations
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.
• Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public.
• Ability to add, subtract, multiply and divide in all applicable units of measure, using whole numbers, fractions, and decimals.
• Ability to compute rate, ratio, discounts, interest, commissions, proportions, and percentages and to draw and interpret bar graphs.
• Ability to create a team environment within and across departments.
• Strong computer literacy in Microsoft Office, especially Word, PowerPoint and Excel.
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements.
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building.