Housekeeping Manager - INTERNAL OPENING FOR CURRENT KSU EMPLOYEES ONLY

Kent State University; Kent (OH); On-site; USD 28,000 - 41,000; Full time

Job summary

Kent State University is seeking a Housekeeping Manager to lead custodial operations across multiple campus facilities. The role reports to a designated supervisor and oversees supervisors, staff, and contract cleaners to ensure clean and safe environments for students and staff.

The position requires five years of custodial experience with supervisory responsibilities and a valid Ohio driver’s license. Monday–Friday schedule is typical; salary is hourly and benefits may apply.

Qualifications

• High school diploma or equivalent with supervisory/management training.
• Minimum five years custodial experience, including at least three years in supervision.

Responsibilities

• Plan and supervise housekeeping staff and supervisors; assign duties, set priorities, and monitor performance.
• Interview applicants and conduct performance evaluations of custodial staff.
• Recommend personnel actions and implement them.
• Communicate and enforce policies; resolve employee and customer concerns and adjust grievances.
• Monitor hours, overtime, and leave; approve or disapprove leave requests.
• Ensure training needs are identified and training is delivered.
• Develop and modify department policies and procedures.
• Determine staffing needs and budget for housekeeping.
• Oversee external contract cleaning services and ensure contract obligations are met.
• Monitor equipment, furniture and supplies inventory; coordinate purchases.
• Coordinate housekeeping with other university departments.

Skills

Supervising & training

Interpersonal communication

Planning & directing work

Microsoft Word & Excel

Problem solving

Education

High school diploma or equivalent

2-year degree preferred

Tools

Microsoft Word

Excel

Job description

Job Title:

Housekeeping Manager

Physical Location:

Kent Campus - Kent, OH

Salary:

$25.03 per hour

Basic Function:

Manages housekeeping activities for a large unit such as Residence Services or Custodial Services for multiple facilities across campus. Reports to Assistant/Associate Director or other designated supervisor.

Duties/essential functions may include, but not be limited to, the following:

Plans and supervises Assistant Housekeeping Managers, Housekeeping Supervisors, Custodial Work Supervisors, Crew Leaders and other classified, temporary or student employees engaged in custodial activities for a large area of campus; has authority and responsibility to exercise independent judgment in:

• Planning and directing the work activities of employees; assigning and monitoring work duties and responsibilities; establishing and modifying work methods, schedules, and priorities.
• Interviewing job applicants and conducting performance evaluations of classified employees.
• Recommending formal personnel actions (e.g., hiring, termination, promotion, discipline, layoff/recall) for assigned employees and initiating appropriate action to implement recommendations.
• Communicating and enforcing policies and procedures; resolving problems; addressing employee and customer concerns and complaints and adjusting grievances.
• Monitoring and maintaining records of employees' work hours, overtime/compensatory time, sick leave, vacation, performance, and related information; authorizing time worked and recommending the approval/disapproval of leave requests.
• Ensuring appropriate training of staff; identifying training needs; developing and implementing training activities.
• Develops departmental policies and procedures; evaluates and/or modifies existing programs and policies.
• Determines staffing needs.
• Prepares and monitors housekeeping budget; maintains fiscal records.
• Oversees the work of outside contract cleaning services to ensure contract obligations are being met.
• Monitors inventory control of equipment, furniture and supplies; contacts sales persons and vendors concerning products; purchases new equipment.
• Coordinates housekeeping functions with other departments within the University.
• Performs related duties as required.

Minimum Qualifications:

High school diploma or equivalent plus formal course work or training in supervision, management or related area. A minimum of five years progressively responsible custodial experience, to include three years supervisory experience.

License/Certification:

Valid Ohio driver's license.

Knowledge Of:

• Budgeting
• Inventory control
• Custodial operations, safety practices, and industry standards

Skill In:

• Supervising, interviewing, evaluating, disciplining, and training employees
• Planning and directing work activities, managing time effectively, and setting priorities
• Resolving problems independently and making decisions
• Interpersonal communication to effectively interact with University personnel and public, both in person and over the Telephone (e.g., to transmit work directives, to coordinate projects with other relevant departments and outside contractors)
• Written and electronic communication (e.g., to compose correspondence, reports, etc.)
• Proficiency in Microsoft Word and Excel

Ability To:

• Coordinate and monitor several projects simultaneously
• Read and comprehend a variety of written materials
• Develop/modify policies and procedures
• Analyze information, identify trends, and take corrective action
• Evaluate new products and equipment and determine their application to operations feasibility
• Demonstrate proper use and operation of cleaning equipment
• Perform basic mathematics (e.g., add, subtract, multiply, and divide whole numbers, fractions, and decimals, and to calculate percentages)
• Lift 75 pounds

Preferred Qualifications – if applicable:

Completion of a 2-year degree in a related field with evidence of continued training in custodial operations. APPA training/certification.

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Exposed to occasional discomforts such as dust, dirt, odors, and variable temperatures; requires light physical effort (e.g., stooping, bending, walking, lifting) to demonstrate equipment use, check work progress, etc., and occasional lifting of up to 75 pounds; requires on-campus travel.

Working Schedule:

Monday through Friday, 7:00 a.m. to 3:30 p.m.; however, schedule may vary to meet departmental needs.

Additional Information:

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind.

Disclaimer:

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.