Housekeeping Manager/Executive Housekeeper

Homewood Suites by Hilton Polaris; Gaithersburg (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Baywood Hotels Inc in Gaithersburg, MD is seeking a Housekeeping Manager to lead the daily operations of the housekeeping department and uphold the highest standards of guest service.

The role emphasizes staff development, budget awareness, inventory control, and adherence to Baywood Brand procedures, while ensuring a professional image and seamless interdepartmental cooperation across the property.

Qualifications

• Bachelor’s degree in hospitality or related field.
• Brand Certifications preferred.
• Minimum of 2 years hotel experience.
• Minimum of 2 years management experience, with at least 1 year in Hospitality Management.
• Bi-lingual (Spanish & English) preferred, as needed for geographic market.
• Proficiency in Microsoft Office, Google Apps for Work and the hotel PMS.

Responsibilities

• Interviews, selects & trains associates.
• Motivates staff through positive reinforcement and leading by example.
• Provides input during annual budget preparation.
• Ensures adherence to departmental policies and procedures.
• Maintains professional image and hotel brand standards.
• Monitors cleanliness, inventory, and equipment; coordinates with other departments.
• Executes payroll and scheduling in line with budget constraints.
• Leads safety and incident reporting activities.

Skills

Bi-lingual

Microsoft Office

Google Apps

PMS (Property Management System)

Communication

Multi-tasking

Team leadership

Interdepartmental coordination

Brand & Baywood standards

Education

Bachelor’s degree in hospitality or related field

Tools

Microsoft Office

Google Apps for Work

Hotel PMS

Job description

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

SUMMARY

Maintains a high quality of services offered to guests through management of the daily functional areas of the Housekeeping department. Departmental efforts should maintain established operational standards.

JOB DUTIES

• Interviews, selects & train associates
• Motivates staff through positive reinforcement, and leading by example
• Provides input during the preparation of the annual budget
• Attends required meetings and training
• Conducts departmental and other required meetings for which s/he is responsible
• Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place
• Ensures that all departmental policies and procedures are adhered to
• Implements Baywood & Brand promotional programs and procedures
• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
• Monitors cleanliness and neatness of departments for which s/he is responsible.
• Monitors inventory of supplies, placing orders in a timely manner.
• Communicates with other departments, therefore promoting a seamless operation.
• Ensures that all equipment is maintained properly. Routinely inspects equipment
• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
• Administers disciplinary action, following company guidelines
• Administers performance appraisals
• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
• Participates in safety initiatives and is an integral part of the Safety Committee
• Completes incident reports, taking appropriate action. Notifies appropriate parties
• Performs role of Manager on Duty as needed
• Participates in the BEAR activities and other company sponsored community service & fundraising events
• Additional duties may be added at any time at the discretion of management
• Consistently models the behavior of a ‘Baywood Ambassador’ who:
• Maintains a professional image, including grooming, verbiage, and body language, at all times
• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
• Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
• Recommends other Baywood properties to our guests, when appropriate
• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

SKILLS/QUALIFICATIONS

Education

• Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses

• Brand Certifications preferred

Experience

• Minimum of 2 years hotel experience
• Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills

• Bi-lingual (Spanish & English) preferred, as needed for geographic market
• Proficient in Microsoft Office® (Excel, Word)
• Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)
• Proficient in the hotel’s Property Management System preferred
• Ability to communicate effectively, both written & oral
• Ability to multi-task
• Ability to motivate and lead a team
• Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.
• Ability to operate standard office equipment, including: computer, copier, & printer
• Ability to perform job duties of all positions within the department
• Ability to learn and adhere to Brand & Baywood Hotels’ standards
• Ability to take information from various sources and determine a responsible course of action
• Ability to understand interdepartmental relationships
• Ability to operate office equipment and industry specific software (PMS)
• Ability to remain calm during stressful situations

PHYSICAL DEMANDS

• Walking and Standing: Frequently.
  • Must be able to carry 40 lbs. up to 25 feet.
• Sitting: Infrequently
• Bending, Stooping, Reaching: Frequently.
  • Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
• Lifting, Push/Pull: Often .
  • Must be able to lift 40 lbs. to the waist, chest, and above the head.
• Driving: Infrequently
• Traveling: Infrequently

Environmental Conditions

• Inside: Frequently
• Outside: Moderately