Housekeeping Manager

Hotel Landy Orlando Universal Blvd., a Tribute Portfolio Hotel; Orlando (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

HHM Hotels is seeking a Housekeeping Manager to lead housekeeping operations and uphold guest service, quality and sustainability standards. You will interview, train, schedule and coach associates; monitor performance; ensure rooms, public areas and grounds meet cleanliness and safety standards; manage inventories and assist with budget and audits.

This role requires leadership, prior housekeeping supervisory experience, and a commitment to HHM's service excellence.

Qualifications

• One year previous housekeeping supervisor experience required.
• High School diploma or equivalent preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with brand standards and HHM values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries regarding hotel policies and services and resolve guests’ complaints.
• Prepare schedules based on occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased timely.
• Maintain departmental expenses in line with the budget and ensure compliance with brand standards.
• Communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines related to HHM’s EarthView program.

Skills

Staff supervision

Education

High School diploma or equivalent

Job description

Overview

Opportunity: Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with the budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.