Housekeeping Manager

The Ned City of London Sales; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Company Paid Life Insurance

$250 referral bonus

Flexible work schedules

Discounted family rates

Two weeks’ vacation and 9 days PTO

Job summary

The Ned City of London Sales is searching for a dedicated Housekeeping Manager in New York. The role involves overseeing housekeeping and laundry operations, ensuring compliance with cleaning protocols, and motivating a team to deliver exceptional service. Candidates should have at least 2-3 years of experience in a similar role and possess strong leadership, communication, and organizational skills.

Work perks include medical benefits, competitive compensation, career development opportunities, and generous vacation days.

Qualifications

• Minimum 2-3 years of experience in housekeeping management, preferably in a hospitality setting.
• Strong understanding of housekeeping procedures, cleaning protocols, and guest service principles.
• Ability to lead, motivate, and train a housekeeping team.

Responsibilities

• Assist the Executive Housekeeper in managing all aspects of housekeeping and laundry operations.
• Conduct regular inspections to ensure cleaning protocols are followed.
• Oversee housekeeping staff and provide coaching.

Skills

Team leadership

Communication skills

Attention to detail

Problem-solving

Tools

Opera

Job description

We are on the lookout for a dynamic Housekeeping Manager to join our team.

Our culture is one of vibrant energy paired with unwavering support. We’re seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.

The Role

The Housekeeping Manager plays a vital role in ensuring the exceptional cleanliness, guest satisfaction, and smooth operation of our housekeeping and laundry departments. You will be the right hand to the Executive Housekeeper, assisting in overseeing daily operations, maintaining the highest standards of quality control, and motivating our housekeeping team to deliver exceptional service.

Main Duties

• Assist the Executive Housekeeper in managing all aspects of housekeeping and laundry operations.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces, ensuring adherence to cleaning protocols and guest satisfaction.
• Oversee the housekeeping staff, assigning tasks, providing coaching and feedback, and ensuring they meet departmental goals.
• Train all staff on new procedures and manage progress.
• Develop and implement effective schedules for housekeeping staff, optimizing workload and ensuring timely room turnaround.
• Manage inventory of housekeeping supplies and guest amenities, placing orders and maintaining stock levels. Conduct monthly audit of supplies.
• Monitor laundry operations, ensuring timely and efficient cleaning of linens, towels, and uniforms.
• Address guest concerns and complaints promptly and professionally, working to resolve issues and ensure satisfaction.
• Maintain accurate records and reports related to housekeeping and laundry operations.
• Participate in the development and implementation of new cleaning procedures and quality assurance programs.
• Adhere to all company policies, safety regulations, and hygiene standards.
• Complete payroll in a timely manner.

Qualifications

• Minimum 2-3 years of experience in housekeeping management, preferably in a hospitality setting.
• Knowledge of Opera a plus.
• Strong understanding of housekeeping procedures, cleaning protocols, and guest service principles.
• Excellent communication, interpersonal, and organizational skills.
• Ability to lead, motivate, and effectively train a housekeeping team.
• Proficient in inventory management and scheduling techniques.
• Detail-oriented with a keen eye for quality and cleanliness.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and the ability to handle guest concerns professionally.

Physical Requirements

• The noise level in the work environment is usually moderate
• The person having this responsibility may have to lift 20-60 lbs
• The person having this position may have to sit for eight (8) hours, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for one (1) hour per day
• The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Perks

• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance, Commuter Benefits
• $250 referral bonus + competitive compensation
• Career development, career training and the opportunity to work internationally
• Flexible work schedules
• Discounted family rates
• Family meals, complementary Night Stay (every 6 months of service)
• Two weeks’ vacation, 9 days PTO, 10 Holidays and much more

Our Doors Are Yours to Open

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Please let us know of any specific needs you may have during your interview.

All candidates must be authorized to live and work in the US to be considered for this role.

Apply today and join us as Housekeeping Manager