Housekeeping Manager

Hyatt Hotels Corporation; New York (NY); On-site; USD 69,000 - 79,000; Full time

Benefits offered by this job

Health care coverage

Life Insurance

Disability Insurance

Pet Insurance

401k - Company matching

Employee Discounts

Job summary

The Standard, High Line, is seeking a PM Housekeeping Manager to lead the housekeeping department in NYC. This role requires planning, organizing and developing daily operations under applicable standards and guidelines.

Responsibilities include supervising staff, controlling labor costs, maintaining equipment, and preparing reports. Must be flexible for nights, weekends, and holidays with strong communication skills.

Qualifications

• Experience managing housekeeping teams with coaching and development.
• Ability to anticipate guest needs, adapt goals, and multitask.
• Supervisory experience and knowledge of housekeeping processes and safety standards.

Responsibilities

• Plan, organize, and develop the overall operation of the housekeeping department.
• Control labor costs and schedule projects with vendors/contractors.
• Maintain equipment, prepare reports, and ensure safety compliance.
• Provide leadership across management, staff, and guests.

Skills

Team leadership

Budget management

Guest service focus

Communication

Tools

Rooms management systems

MS Office

Job description

Close Inclusive Collection Job Postings Notification

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.

The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.

Mission Statement

To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.

Our Purpose

The Standard’s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.

Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists, is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, to hideaway, to make believe and to do so whilst being yourself and having fun doing it.

We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE!

#StandardFamily

Location:

The Standard, High Line

Reporting to:

Director of Housekeeping

Job Purpose:

The PM Housekeeping Manager is responsible for planning, organizing, and developing of the overall operation of the housekeeping department under federal, state, and local standards and guidelines.

Main Responsibilities

• Previous experience managing a team of housekeeping employees through motivation, coaching and development.


• The ability to anticipate customer needs, change goals and direction quickly and multitask.


• Working knowledge of rooms management systems.


• Advanced knowledge of Housekeeping process and procedures.


• Ability to maintain a budget.


• Capable of using independent judgment/solid decision-making skills ability.


• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.


• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.


• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).


• Demonstrated sound organizational, coordinating and personal interface skills.


• Demonstrated excellent written and verbal communication skills.


• Proven job reliability, diligence, dedication and attention to detail.


• Must be flexible with working nights, weekends, and holidays.


• Control labor costs and expenses.


• Schedule special projects with outside vendors/contractors.


• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or notify replacement of used and damaged equipment.


• Creating special projects with housekeeping staff and ensuring they are completed.


• Disinfect working area (computer keyboard, mouse, phone handsets, etc.), radios, iTouch and any other devices before and after your shift.


• Prepare reports and maintain projects spreadsheet updated and accurate.


• Assist Director of Housekeeping with any other tasks needed

Specific Requirements

• Manage the daily activities of the Housekeeping department to include proper room assignment, appropriate cleaning and daily inspections of all guest rooms, public areas, back of house and other areas in the hotel. Inform Engineering department of any maintenance issue and follow up with its completion.


• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.


• Daily supervision of the housekeeping staff.


• Schedule and train all new housekeeping staff members.


• Maintain proper inventory of all housekeeping supplies (including minimum PAR levels for linen and terry) and equipment. Inform Director of Housekeeping of any shortage.


• Uphold the highest standards of cleanliness, safety, and conduct.


• Knowledge of OSHA and safety standards within Housekeeping department.


• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or notify replacement of used and damaged equipment.


• Creating special projects with housekeeping staff and ensuring they are completed.

Physical:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 lb. without assistance.


• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.


• Stand, sit, or walk for an extended period of time or for an entire work shift.


• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.


• Remain in a stationary position for extended periods of time.


• Work with sharp objects in a safe manner.


• Will be exposed to hot and cold temperature extremes.


• $68,500 - $78,500 per year


• Excellent and Affordable Health Care coverage


• Life Insurance, Disability Insurance, Pet Insurance

Up to 104 hours PTO, 56 hours - Paid Protected Time Off (Sick), 32 hours - Unpaid Protected Time Off, 20 hours Paid Prenatal Leave

• 401k - Company matching up to 2% after 1 year


• Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace


• Employee Meals, Employee Referral Program, Commuter Discounts


• Regular fun staff events and celebrations!

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Miraval Berkshires Resort and Spa | Lenox , MA , US

Hyatt Regency Grand Cypress | Orlando , FL , US

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

Hyatt Regency Lake Washington at Seattle's Southport | Renton , WA , US

Miraval Arizona Resort and Spa | Tucson , AZ , US

Our family is always growing. Want to be in the know?