Housekeeping Manager

Hyatt Regency Calgary; New York (NY); On-site; USD 65,000 - 74,000; Full time

Job summary

A leading company in hospitality seeks a Housekeeping Manager responsible for managing the housekeeping department. The role includes supervision, scheduling, inspections of guest areas, and administrative duties, demanding strong leadership and communication skills. Ideal candidates are those with a college degree in Hospitality Management and significant supervisory experience.

Qualifications

• Minimum 2 years of housekeeping supervisory experience.
• Fluent in English with excellent communication skills.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Assisting in overall management of the housekeeping department.
• Distributing daily work assignments and inspecting work performed.
• Training and evaluating staff according to guidelines.

Skills

Communication

Problem-solving

Guest service

Teamwork

Attention to detail

Organizational skills

Education

College degree in Hospitality Management

Tools

Microsoft Word

Microsoft Excel

Opera

HOTSOS

Job description

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Organization: Thompson Central Park New York

Summary

JOB SCOPE:
Responsible for assisting in the overall management of the housekeeping department, including staff supervision, scheduling, inspections of guest and staff areas, and completing administrative duties and reports. Other duties as required.

Hyatt associates work in an environment that demands exceptional performance and offers great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, we are ready for you.

Job Functions

Supervision

• Distribute daily work assignments and inspect work performed.
• Monitor and control various departmental operations and tasks.
• Complete and maintain records and employee files.
• Inspect guest areas and back of house locations.
• Other duties as assigned.
• Train, counsel, evaluate, and discipline staff according to contractual guidelines.
• Prepare daily staff assignments and schedules.
• Attend departmental meetings and meet regularly with staff.
• Communicate hotel and housekeeping standards among staff.
• Prepare weekly schedules and payroll based on forecasts and other factors.
• Delegate responsibilities.
• Manage inventories, orders, and receipt of housekeeping supplies and equipment.
• Maintain key control.

Qualifications

Essential

• College degree, preferably in Hospitality Management.
• At least 2 years of housekeeping supervisory experience.
• Excellent verbal and written communication skills; fluent in English.
• Strong problem-solving skills and attention to detail.
• Ability to meet deadlines in a fast-paced, high-pressure environment.
• Strong guest service orientation.
• Desire to satisfy guest needs in a dynamic setting.
• Ethical awareness: fairness, integrity, and professionalism.
• Flexible team player.
• Self-confidence, good judgment, independence.
• Creative, innovative, curious.
• Professional presentation skills.
• Proficiency in Microsoft Word and Excel.
• Excellent organizational, interpersonal, and administrative skills.

Desirable

• Experience in upscale NYC hotel properties or knowledge of housekeeping procedures.
• Experience managing union staff or knowledge of collective bargaining agreements.
• Familiarity with Opera and HOTSOS hotel management systems.

Salary Range: $65,000 - $74,000 annually.

Note: All qualified candidates will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Management and Manufacturing

Industry

• Hospitality