Housekeeping Manager

AECOM; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hospitality company seeks a Housekeeping Manager for a prestigious location in New York. This role involves overseeing daily housekeeping operations, ensuring cleanliness standards, and leading staff. Candidates should be proactive leaders with a focus on customer satisfaction and operational excellence.

Benefits

Comprehensive health care benefits

401(k) with company match

Employee stock purchase plan

Paid time off

Flexible spending accounts

Qualifications

• 1 year experience in housekeeping or related area preferred.
• Ability to manage staff and operations effectively.
• Must possess leadership and organizational skills.

Responsibilities

• Supports daily shift operations of Housekeeping and Recreation.
• Inspects guestrooms for cleanliness and maintains standards.
• Schedules and supervises Housekeeping staff.

Skills

Customer Service

Leadership

Organization

Attention to Detail

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management

Job description

**Additional Information**

**Job Number** 25062231

**Job Category** Housekeeping & Laundry

**Location** The Ritz-Carlton New York Central Park, 50 Central Park South, New York, New York, United States, 10019VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20New%20York%20Central%...)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

**JOB SUMMARY**

Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.

**CANDIDATE PROFILE**

**Education and Experience**

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Housekeeping Operations and Budgets**

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms and public space.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Ensures all employees have proper supplies, equipment and uniforms.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

• Schedules employees to business demands and for tracks employee time and attendance.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to individuals.

• Celebrates successes and publicly recognizes the contributions of team members.

**Providing and Ensuring Exceptional Customer Service**

• Sets a positive example for guest relations.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

The hourly pay range for this position is $32.69 to $42.31. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.