Housekeeping Manager

Thompson Hotels, Inc.; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Thompson Central Park New York is seeking an experienced Housekeeping Supervisor to assist in the overall management of the housekeeping department, including staff supervision, scheduling, and inspections of guest and staff areas. The role requires coordinating with union staff under the Collective Bargaining Agreement to maintain standards and efficiency.

The ideal candidate will have a college degree in hospitality management, 2 years supervisory experience, excellent English communication,

Qualifications

• College degree preferably in Hospitality Management.
• 2 years of housekeeping supervisory experience.
• Experience managing Union Team members per CBA.
• Excellent verbal and written communication; fluent in English.
• Ability to meet deadlines in fast-paced environments.
• Strong guest service orientation.
• Proficient in Microsoft Word and Excel.
• Excellent organizational and administrative skills.

Responsibilities

• Distribute daily work assignments and inspect work performed.
• Monitor and controls various departmental operations and tasks.
• Complete and maintain various records and employee files.
• Inspect guest areas and back of house locations.
• Prepare daily staff assignments and scheduling.
• Attend departmental meetings and meet with staff regularly.
• Update housekeeping standards and forecasts.
• Delegate responsibilities.

Skills

Housekeeping supervision

Staff scheduling

Union labor knowledge

Fluent English

Customer service

Problem solving

Detail orientation

Word & Excel

Education

College degree in Hospitality Management

Tools

Opera PMS

HotSOS

Job description

Organization - Thompson Central Park New York

Summary

JOB SCOPE: Responsible for assisting in the overall management of the housekeeping department; including staff supervision, scheduling, inspections of guest and staff areas and completing a variety of administrative duties and reports. Other duties as required.

JOB FUNCTIONS

Supervision

• Distribute daily work assignments and inspects work performed.
• Monitor and controls various departmental operations and tasks.
• Complete and maintains various records and employee files.
• Inspect guest areas and back of house locations.

Staffing

• Train, counsel, evaluate, and counsel staff along contractual guidelines.
• Prepare daily staff assignments and scheduling.
• Attends departmental meetings and meets with assigned staff on a regular basis.
• Updates Housekeeping standards.
• Prepare weekly schedules according to the forecast and other factors.
• Delegate responsibilities.

Inventory Tasks

• Inventories, orders, and receives housekeeping equipment and supplies.
• Maintains key control.

Qualifications

ESSENTIAL

• College degree preferably in Hospitality Management.
• 2 years of housekeeping supervisory experience.
• Previous experience managing Union Team members in accordance with Collective Bargaining Agreement
• Excellent verbal and written communication skills; fluent in English.
• Exceptional problem-solving skills and detail orientation.
• Ability to meet deadlines in fast-paced and high-pressure situations.
• Strong guest service orientation.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Ethical Awareness (fairness, equity, integrity, and ethics.)
• Flexible team player.
• Self-Efficacy (confidence, good judgment, independence, and self-direction.)
• Creative (innovative and curious.)
• Service oriented style with professional presentations skills.
• Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational, interpersonal and administrative skills.

DESIRABLE

• Experience in upscale NYC hotel properties and/or knowledge of Housekeeping operating procedures.
• Experience managing Union Staff and/or knowledge of the Collective Bargaining Agreement.
• Familiarity with Opera and/or HotSOS hotel management systems.

Salary Ranges - $75,000 - $85,000 Annual Salary

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.